To maximize my 20+ sales and management skills within a company that has advancement opportunities.
Hi, I’m
Tarra Woods
Randolph,MA
Summary
Overview
25
years of professional experience
1
Certification
Work History
Hilton Grand VacationsOrlando, FL
Activations Agent
01.2025 - 01.2026
Job overview
- Managed customer inquiries and resolved issues efficiently, enhancing overall client satisfaction.
- Executed daily operational tasks to support team objectives and maintain service quality.
- Developed knowledge of product offerings to provide informed recommendations to clients.
- Assisted in training new agents on company policies and procedural guidelines.
- Maintained accurate records of client interactions and transactions for compliance purposes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Macys Brandon, FLBrandon, FL
Fragrance Specialist
06.2022 - 01.2025
Job overview
- Duties:
- Built a strong clientele through superior customer skills
- Attended vendor seminars and managed daily communication with buyers and vendors
- Ensured that counter exceeded sales and credit goals
- Responsible for inventory control, end of month profit and loss reports, shipping and receiving
St Charles Medical Center Bend, OR
Operating Room Secretary
06.2017 - 06.2022
Job overview
- Managed scheduling and calendar coordination for executives to optimize time management
- Streamlined office procedures, enhancing workflow efficiency and reducing delays
- Maintained accurate records and files, ensuring easy retrieval and compliance with regulations
- Assisted in preparation of reports, presentations, and correspondence for internal and external communication
- Trained new administrative staff on processes and office systems to ensure seamless integration
- Answered multi-line phone system and enthusiastically greeted callers.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted coworkers and staff members with special tasks on daily basis.
At Home care Bend, OR
Caregiver
09.2012 - 06.2017
Job overview
- Provided compassionate support to clients, enhancing overall well-being and quality of life.
- Assisted with daily living activities, ensuring client safety and comfort.
- Developed individualized care plans in collaboration with healthcare professionals to meet specific needs.
- Monitored client health conditions, reporting changes promptly to appropriate staff members.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Macys Department StoreBend, OR
Prestige Beauty Advisor
03.2007 - 09.2012
Job overview
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Advised clients on product selection, utilizing in-depth knowledge of beauty products and trends.
- Trained and mentored new team members, fostering a collaborative work environment.
- Developed personalized beauty consultations to meet individual client needs and preferences.
- Executed promotional events, driving traffic and increasing brand visibility within the store.
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Increased repeat business through exceptional customer service and relationship building.
- Kept counters and work spaces clean and neat.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Macys Department StoreBurlington, MA
Estee Lauder Business Manager
02.2001 - 03.2007
Job overview
- Developed and implemented strategies to enhance operational efficiency across departments.
- Managed cross-functional teams to achieve organizational objectives and drive business growth.
- Analyzed market trends to inform strategic decision-making and optimize resource allocation.
- Led initiatives for process improvement, resulting in streamlined workflows and reduced overhead costs.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Central Oregon Community CollegeBend, OR
Associates Degree from general studies
University Overview
four credits to completion
Skills
Strong team player
Well organized and efficient
Excellent in troubleshooting and problem solving under pressure
Proficient in Excel, Word, PowerPoint and Outlook
Self-motivated and detail oriented
Superior customer service skills
Certification
- CNA- OR expired
- HHA-FL
Timeline
Activations Agent
Hilton Grand Vacations
01.2025 - 01.2026
Fragrance Specialist
Macys Brandon, FL
06.2022 - 01.2025
Operating Room Secretary
St Charles Medical Center
06.2017 - 06.2022
Caregiver
At Home care
09.2012 - 06.2017
Prestige Beauty Advisor
Macys Department Store
03.2007 - 09.2012
Estee Lauder Business Manager
Macys Department Store
02.2001 - 03.2007
Central Oregon Community College
Associates Degree from general studies