Veronica Molina
Orlando
Summary
Detail-oriented professional with strong problem-solving and communication skills. Committed to delivering exceptional customer service and enhancing client experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Activations Agent
BlueGreen Vacations
Orlando, FL
04.2025 - 03.2026
- Assisted clients in booking vacation packages and accommodations effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with team members to ensure seamless operations during peak seasons.
- Maintained accurate records of client interactions and transactions for future reference.
Office Assistant/Warehouse Worker
Randstad Staffing
Orlando, FL
06.2024 - 02.2025
- Expedited document processing with accurate data entry and timely filing.
- Maintained filing systems and databases, enhancing data retrieval efficiency.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Customer Service Representative
Alliance/E-Pass
Orlando, FL
03.2023 - 02.2024
- Assisted customers with account management using E-Pass platform for seamless transactions.
- Addressed complex complaints, escalating issues when necessary to ensure timely resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
Office Assistant
Top Talent
Orlando, FL
08.2021 - 10.2022
- Organized and maintained office records, ensuring efficient retrieval and accuracy of information.
- Implemented filing system improvements, increasing document accessibility and reducing retrieval time.
- Managed office supplies inventory, facilitating timely procurement to support daily operations.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Bachelor of Science - Liberal Studies/Health Services
University of Central Florida
Orlando, FLSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Call management
- Order fulfillment
- Goal-oriented mindset
- Documenting information
- Product sales
Timeline
Activations Agent
BlueGreen Vacations
04.2025 - 03.2026
Office Assistant/Warehouse Worker
Randstad Staffing
06.2024 - 02.2025
Customer Service Representative
Alliance/E-Pass
03.2023 - 02.2024
Office Assistant
Top Talent
08.2021 - 10.2022
Bachelor of Science - Liberal Studies/Health Services
University of Central Florida