Tyler Baldwin
Keystone Heights
Summary
Versatile and results-driven professional with extensive experience in management, sales, and technical roles. Demonstrated expertise in team leadership, marketing, and hands-on technical maintenance. Adept at optimizing processes and driving operational efficiency.
Skilled Maintenance Technician with background in performing routine and preventative maintenance tasks. Demonstrates strong troubleshooting abilities, adept at diagnosing faults and conducting repairs in a timely manner. Proven ability to improve efficiency through effective equipment upgrades and modifications. Known for improving safety standards and adhering to all regulations and guidelines during repair and maintenance processes.
Overview
4
4
years of professional experience
Work History
Activations Agent
Hilton Grand Vacations
Orlando
08.2024 - 06.2025
- Facilitate vacation package activations, enhancing customer engagement and satisfaction.
- Resolve customer inquiries efficiently, ensuring seamless service and increased retention.
- Utilize CRM tools to track interactions, contributing to data-driven decision-making and strategies.
- Partnering with cross-functional teams to ensure seamless guest activations. Fostering positive relationships with colleagues and clients.
- Contributing to a cohesive work environment.
- Ensuring accuracy in all activation procedures at Hilton Grand Vacations. Meticulously managing guest information and requests. Maintaining high standards of precision and quality.
- Activating guest experiences at Hilton Grand Vacations. Enhancing customer satisfaction through personalized service. Driving engagement and loyalty in the hospitality sector.
Maintenance Technician
Royal American Management
Mount Dora
04.2023 - 08.2024
- Perform routine maintenance and repairs, ensuring operational efficiency and safety.
- Diagnose and resolve mechanical issues, minimizing downtime and improving equipment reliability.
- Collaborate with team members to implement preventative maintenance schedules, reducing unexpected failures.
- Document maintenance activities and repairs, ensuring compliance with safety regulations and standards.
- Conducted routine inspections to identify maintenance needs and safety hazards.
- Performed repairs on HVAC systems, plumbing fixtures, and electrical components.
- Maintained cleanliness and organization of maintenance tools and work areas.
- Responded promptly to maintenance requests from residents and staff.
- Documented repair activities and maintenance logs accurately for records.
- Utilized safety protocols while handling tools and performing repairs effectively.
- Operated hand and power tools to complete repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
Machine Operator
Burke Flooring
Umatilla
02.2022 - 03.2023
- Operated machinery for extrusion-based molding of vinyl products, ensuring quality and efficiency.
- Conducted regular maintenance and troubleshooting on equipment to minimize downtime.
- Collaborated with the production team to meet production targets and maintain product standards.
- Operated machinery for flooring production processes efficiently and safely.
- Adjusted machine settings to ensure product quality met company standards consistently.
- Monitored equipment performance and reported issues to maintenance teams promptly.
- Collaborated with team members to maintain a clean and organized workspace daily.
- Assisted in training new operators on equipment operation and safety protocols effectively.
- Followed safety guidelines to minimize risks during production operations at all times.
Sales/Social Media and Promotional Manager
Magic Maids
Wintergarden
01.2021 - 02.2023
- Managed social media campaigns, boosting engagement by 40% through targeted content and promotions.
- Developed sales strategies, resulting in a 25% increase in new client acquisitions.
- Collaborated with marketing teams to create promotional materials, enhancing engagement.
- Analyzed market trends to optimize promotional efforts, achieving measurable growth in customer base.
Education
HIGH-SCHOOL DIPLOMA -
Osborne Highschool
MariettSkills
- Team Leadership
- Customer Service
- Customer Relations
- Inventory Management
- Conflict Resolution
- Time Management
- Social Media Management
- Sales Strategy
- Equipment Maintenance
- Problem Solving
- Preventative maintenance
- Quality control
- Attention to detail
- Refrigeration systems
- Hand tools expertise
Timeline
Activations Agent
Hilton Grand Vacations
08.2024 - 06.2025
Maintenance Technician
Royal American Management
04.2023 - 08.2024
Machine Operator
Burke Flooring
02.2022 - 03.2023
Sales/Social Media and Promotional Manager
Magic Maids
01.2021 - 02.2023
HIGH-SCHOOL DIPLOMA -
Osborne Highschool