Tasha Brown
Houston
Summary
Dynamic professional with extensive experience in managing teams and improving operational processes. Skilled in staff training and customer satisfaction, consistently fostering a positive work environment and achieving measurable results.
Overview
31
31
years of professional experience
Work History
Assistant General Manager
Cheddars Scratch Kitchen
Houston, TX
08.2013 - Current
- Oversaw daily operations to ensure exceptional guest service and satisfaction.
- Developed and implemented training programs for staff to enhance operational efficiency.
- Managed inventory systems, ensuring accuracy in stock levels and timely replenishment.
- Analyzed financial reports to identify areas for cost reduction and revenue growth.
- Led team meetings to communicate goals, performance expectations, and operational changes.
- Fostered a positive work environment through mentorship and team-building initiatives.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Pappas BBQ
Assistant General Manager
Houston, TX
01.2005 - 07.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Service Manager
Benningans
New Orleans, LA
06.1995 - 01.2005
- Led team to improve customer satisfaction through enhanced service protocols.
- Streamlined operations by implementing new inventory management systems.
- Mentored staff to develop skills in conflict resolution and customer engagement.
- Analyzed service processes to identify inefficiencies and drive improvements.
- Oversaw daily operations, ensuring adherence to company policies and standards.
Education
Associate of Applied Science - Science Education
Houston Community College
Houston, TX06-2015
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Sales techniques
- Customer retention
Timeline
Assistant General Manager
Cheddars Scratch Kitchen
08.2013 - Current
Pappas BBQ
Assistant General Manager
01.2005 - 07.2013
Service Manager
Benningans
06.1995 - 01.2005
Associate of Applied Science - Science Education
Houston Community College