Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Coleman

Jonesboro,AR

Summary

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by hands-on healthcare industry experience and follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

  • Flexible: Adapt to new challenges and ideas and able to develop rapport with diverse populations.
  • Team-Oriented: Motivate to create a collaborative and respectful environment.
  • Customer Service: Regarded as a natural people person with strong interpersonal communication skills.
  • Well-Organized: Manage time and priorities in multi-task environments.

Organized Patient Service Representative with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient service representative position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Patient Service Representative

Village Medical - Remote
08.2022 - 12.2023
  • Facilitated communication between patients and various departments and staff.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Patient Service Representative

Sitel
01.2021 - 08.2022
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Home Health Aide

Kindred At Home
11.2016 - 02.2019
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Improved patient well-being by providing compassionate and attentive personal care.

Administrative Assistant

ARKANSAS NORTHEASTERN COLLEGE
06.2009 - 08.2011
  • Assisted development and implementation of new administrative procedures.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Associate of Applied Science - Medical Records Administration

Ultimate Medical Academy - Clearwater
Clearwater, FL
02.2022

Associate of Applied Science - Phlebotomy

Arkansas State University
State University, AR
06.2016

Skills

  • 50 WPM Typing Speed
  • Training Coordination
  • Invoice Verification
  • Building Rapport and Credibility
  • Gathering Information from Patients
  • Medical Services Administration
  • HIPAA Compliance

Timeline

Patient Service Representative

Village Medical - Remote
08.2022 - 12.2023

Patient Service Representative

Sitel
01.2021 - 08.2022

Home Health Aide

Kindred At Home
11.2016 - 02.2019

Administrative Assistant

ARKANSAS NORTHEASTERN COLLEGE
06.2009 - 08.2011

Associate of Applied Science - Medical Records Administration

Ultimate Medical Academy - Clearwater

Associate of Applied Science - Phlebotomy

Arkansas State University
Tasha Coleman