Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Tasha A Chu Dante

Las Vegas,NV

Summary

Thinkful Online School
Cybersecurity analyst ready to stand between businesses and threat actors. Student of developments in threat detection and mitigation. Adapt at assisting with every stage of cybersecurity management, from preventive measures to disaster mitigation and recovery.

Yes! Air Conditioning and Plumbing

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Walmart

Walmart Associate with years of experience in inventory management. Strong track record of safely operating equipment and handling large volumes of product on tight schedule.

ACSI/Quantum Collections

Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.

Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information. Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted to diffuse tense situations.

Hobbies

I like to produce electronic dance music using Ableton Live and experiment with different midis to create different frequencies and sound. I also love the outdoors and when it is not so hot love to go hiking in the mountains.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Customer Service Representative

Yes! Air Conditioning and Plumbing
Las Vegas, NV
09.2022 - Current
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.

Walmart Associate

Walmart
Las Vegas, NV
09.2021 - Current
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Worked varied hours to meet seasonal and business needs.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Collections Representative

Quantum/ACSI
Las Vegas, NV
03.2009 - 09.2021
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Negotiated to collect balance in full.
  • Researched, analyzed and settled disputes per week.
  • Resolved challenging situations with friendly but firm strategies.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
  • Collected documents and made portfolios for collections accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Processed payments and applied to customer balances.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Sales Representative

Yellowpages.com
Las Vegas, NV
05.2004 - 12.2008
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Expanded customer base and boosted profit within product line.

Education

Certification - Cybersecurity

Thinkful
New York, NY
02.2022 - 08.2022

High School Diploma -

St Joseph High School
Hawaii
08.1994 - 05.1998

Skills

Developing security plans

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Certification

Cybersecurity Certification

Timeline

Cybersecurity Certification

09-2022

Customer Service Representative

Yes! Air Conditioning and Plumbing
09.2022 - Current

Certification - Cybersecurity

Thinkful
02.2022 - 08.2022

Walmart Associate

Walmart
09.2021 - Current

Collections Representative

Quantum/ACSI
03.2009 - 09.2021

Sales Representative

Yellowpages.com
05.2004 - 12.2008

High School Diploma -

St Joseph High School
08.1994 - 05.1998
Tasha A Chu Dante