Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tasha Freeman

Portsmouth ,Ohio

Summary

Proven ability to enhance guest engagement and satisfaction through personalized service and effective upselling techniques. Experienced in maintaining cleanliness standards and adhering to safety protocols in fast-paced environments.

STNA certified with some nursing courses taken.

Experienced with providing compassionate patient care and supporting daily living activities. Utilizes effective communication and attention to detail to enhance patient well-being. Knowledge of healthcare protocols and teamwork fosters supportive and efficient care environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
06.2023 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

STNA

Signature Health Care
01.2016 - 12.2020
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.

Server

Country Pride Restaurant
08.2014 - 07.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

STNA

Courthouse Manor
05.2015 - 10.2015
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Kept accurate records of patients' care, condition, and progress.

Education

Southern State Community College
Hillsboro, OH

High School Diploma -

Byron High School
Byron, MN
05.2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • HIPAA compliance
  • End-of-life care
  • Ambulation assistance
  • Bathing assistance
  • Dressing assistance
  • Feeding assistance
  • Pressure ulcer prevention
  • Vital signs monitoring
  • Bedside manner

Certification

STNA

Timeline

Server

Buffalo Wild Wings
06.2023 - Current

STNA

Signature Health Care
01.2016 - 12.2020

STNA

Courthouse Manor
05.2015 - 10.2015

Server

Country Pride Restaurant
08.2014 - 07.2020

Southern State Community College

High School Diploma -

Byron High School

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