Tasha Jones
Douglasville,GA
Summary
Dynamic sales and operations professional with a proven track record at Home Depot, excelling in team leadership and strategic planning. Adept at driving sales growth through exceptional customer service and effective problem resolution. Skilled in P&L oversight and fostering strong client relationships, consistently achieving business objectives and enhancing profitability.
Overview
8
8
years of professional experience
Work History
Outside Sales Representative
Home Depot
DOUGLASVILLE, GA
02.2022 - Current
- Developed and maintained relationships with key clients and prospects to drive sales growth.
- Negotiated prices and set up contracts to finalize sales agreements.
- Cultivated customer relationships through regular job site consultations, enhancing client trust and loyalty.
- Educated clients on optimizing their shopping experience through personalized consultations.
- Coordinated with vendors to streamline delivery schedules, ensuring timely service and improved customer satisfaction.
- Delivered category analysis and insights to support sales strategies and achieve profitability objectives.
Operations Manager FDC
Home Depot
Conroe, TX
10.2021 - Current
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Led a team of 4 supervisors and 86 associates in daily operations.
- Developed process improvement initiatives and assessed ongoing operations for effectiveness.
- Measured performance through reports and metrics to inform decision-making.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Performed daily quality assurance inspections to maintain operational excellence.
- Oversaw inventory control procedures to enhance accuracy and efficiency.
- Encouraged implementation of safety protocols to ensure workplace safety.
- Created audit process and implemented corrective actions to enhance compliance and operational standards.
- Taught, coached, and trained associates to enhance their professional skills.
- Presented performance and productivity reports to supervisors.
Specialty Assistant Store Manager
Home Depot
Kenner, LA
10.2020 - 10.2021
- Conducted frequent walk-throughs, directing team members to address issues affecting store appearance and professionalism, enhancing customer experience.
- Resolved customer complaints by actively listening, documenting concerns, and providing tailored solutions, improving customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Trained store associates through structured sessions and casual conversations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Mediated employee conflicts, facilitating resolutions that promoted a collaborative and harmonious work environment.
Operations Assistant Store Manager
Home Depot
New Orleans, LA
11.2019 - 10.2020
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reviewed monthly sales and performance reports to inform operational planning and drive strategic decisions.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Conducted frequent walk-throughs and guided team members in addressing issues affecting store appearance and professionalism.
- Provided customer assistance, answered questions, and resolved issues to enhance overall customer satisfaction.
Pro Sales Supervisor
Home Depot
New Orleans, LA
08.2018 - 11.2019
- Oversaw large account management, enhancing client satisfaction and retention.
- Established new accounts and serviced existing accounts, fostering strong professional relationships.
- Maintained relationships with high-profile and return clients.
- Maintained professional network of potential clients and business opportunities.
- Visited various job sites in efforts to grow the customer business profitability
- Developed team environment to support engagement and high performance.
- Promoted leadership by communicating company's goals and strategic vision to the team.
- Taught product knowledge and process changes on a departmental basis
- Maintained positive relationship with vendors
Education
High School Diploma -
Frederick A. Douglas
New Orleans, LA05-1999
Skills
- Sales Techniques
- Lead Generation
- Sales negotiation
- Account development
- P&L Oversight
- Strategic planning
- Team Leadership
- Team Building
- Conflict resolution
- Decision Making
- Problem Resolution
- Problem-Solving
- Time Management
- Verbal and Written Communication
- MS Office
Education and Training
other
Accomplishments
- Top SASM award 2018 and 2019
- Top OASM 2021
- VOA captain with record results for 4 years
- Top VOC 2021
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Outside Sales Representative
Home Depot
02.2022 - Current
Operations Manager FDC
Home Depot
10.2021 - Current
Specialty Assistant Store Manager
Home Depot
10.2020 - 10.2021
Operations Assistant Store Manager
Home Depot
11.2019 - 10.2020
Pro Sales Supervisor
Home Depot
08.2018 - 11.2019
High School Diploma -
Frederick A. Douglas