Administrative professional with a strong background in client relationships. Highly reliable, adaptable to changing needs, and focused on streamlining processes. Skilled in communication, organization, and efficiency.
Friends of Our Parks Administrator: (03/2023 - present)
I assist the Director, Supervisor, and three Foreman of Horticultural Operations with the Friends of Our Parks program. I am the point of contact for people who are interested in donating to the program. I correspond and coordinate with donors in a timely and sensitive manner. I receive, record, and deposit funds. I work alongside my Director to balance the quarterly Summary of Funds. In addition, I am responsible for updating the FOOP database, recording GIS data, and working with vendors to procure donation materials.
Acting Foreman of Horticulture: (10/2021-02/2022)
I supervised the Horticultural team in daily activities. I oversaw timecards, time off requests, and approval of timecards in the UKG program. I created a monthly work rotation schedule. I was responsible to complete HR forms like First Report of Injury and Accidents.
Senior Horticulturalist: (11/2018 - present)
I provide a leadership role to the Horticultural South team. We maintain highly visible landscape at City Hall, Kleman Plaza, and all community centers and parks south of Tennessee St.
I enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally. Maintained high levels of customer retention through exceptional service and follow-up communication. Performed policy changes, billing, service claims, and education regarding insurance coverage.
I acquired new and managed existing commercial accounts. Oversaw the design and installation of commercial seasonal color. I managed abatement properties for the City of Thomasville by providing bids and managing crews to bring the properties to code within a specified time frame. I represented the company at the Thomasville Chamber of Commerce by attending meetings, becoming an ambassador, and completing the Thomasville Chamber of Commerce Leadership Training program.
Managed a portfolio of existing clients as their point of contact. Properties managed ranged from multi-family, to commercial A, and included industrial and personal residences. I inspected properties and submitted monthly reports along with providing safety enhancements and property improvements.