Tasha Rivera
Pagosa Springs,CO
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Upscale Resale
Pagosa Springs, CO
07.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed trusting relationships with customers by making personal connections.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Restaurant Manager
Sage Eatery
Pagosa Springs, CO
03.2023 - 06.2024
- Inspected dining and serving areas for cleanliness and proper setup.
- Updated computer systems with new pricing and daily food specials.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Front of House Manager
Lone Spur Cafe
Pagosa Springs, Colorado
01.2023 - 03.2023
- Delegated work to staff, setting priorities and goals.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Promoted a positive work environment by encouraging collaboration among team members.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Utilized POS systems to streamline transactions and generate reports.
- Trained front of house staff in customer service excellence and operational procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Restaurant Manager
Freddie's Diner
Eagle Point , Oregon
01.2019 - 02.2020
- Updated computer systems with new pricing and daily food specials.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Optimized profits by controlling food, beverage and labor costs.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Provided exceptional customer service by anticipating guest needs before they arise.
Education
GED -
Mohave Community College
Kingman, AZ02-2000
Skills
- Cash handling accuracy
- Teamwork and collaboration
- Verbal and written communication
- Goal oriented
- Problem-solving
- Customer service
Timeline
Sales Associate
Upscale Resale
07.2024 - Current
Restaurant Manager
Sage Eatery
03.2023 - 06.2024
Front of House Manager
Lone Spur Cafe
01.2023 - 03.2023
Restaurant Manager
Freddie's Diner
01.2019 - 02.2020
GED -
Mohave Community College