Tasha Williams
Summary
Human Services leader with 15+ years of experience in housing assistance, case management, addiction counseling, and program supervision. Recognized for building high-performing teams, improving client outcomes, and maintaining full compliance in high-volume, fast-paced environments. Skilled in supporting diverse and vulnerable populations, including homeless families, individuals with mental illness, dual diagnoses, at-risk youth, and the formerly incarcerated.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Social Services
New Hope Transitional Housing
12.2020 - Current
- Direct social service operations for a DHS-contracted shelter serving 60 families with children, overseeing case management, housing assistance, and crisis intervention.
- Increased permanent housing placements through targeted housing navigation and partnerships with landlords and subsidy programs.
- Supervise, train, and evaluate 10+ staff, achieving a 95% retention rate and improved annual performance scores.
- Maintain 100% compliance with OTDA, DHS, ACS, and DOE regulations through bi-weekly chart audits and case conferencing.
- Designed and implemented staff training programs, boosting efficiency and reducing incident reports by 20%.
- Serve as Program Director during absences, managing full shelter operations and safety protocols.
Case Manager Supervisor
Core Services, Inc
08.2017 - 06.2020
- Supervised case management for 96 elderly men (55+) in a DHS-contracted shelter, improving client satisfaction by 15%.
- Coordinated medical, housing, and benefits services, increasing successful housing placements by 25%.
- Streamlined intake and assessment processes, reducing processing time by 30%.
- Developed and delivered staff trainings to improve documentation accuracy and compliance.
Case Manager / Housing Specialist
Aguila, Inc
04.2014 - 08.2017
- Managed caseload of 65 adult families, creating Independent Living Plans that reduced average shelter stays by 15%.
- Secured permanent housing through NYC subsidies and community partnerships.
- Ensured full compliance with DHS regulations and CARES documentation standards through regular audits.
Transitional Support Counselor
FEGS – NYC LINC
03.2006 - 04.2014
- Supported individuals with severe mental illness transitioning from incarceration, achieving a 90% follow-up engagement rate in the first year.
- Coordinated housing, entitlements, vocational, and medical services to promote long-term stability.
- Built partnerships with NYC DOC, Parole, Probation, and community organizations to expand client support networks.
Senior Youth Organizer
Youth Force
07.1997 - 05.2005
- Led outreach to 3,000+ at-risk youth, connecting them to education, employment, legal aid, and counseling.
- Supervised a nationally recognized Youth Court program, reducing youth recidivism rates in the community.
- Facilitated workshops across the U.S. and in South Africa on criminal justice reform and community organizing.
Education
Master of Social Work - Social Work
Yeshiva University, Wurzweiler School of Social Work
New York, NY08.2025
Credentialed Alcoholism and Substance Abuse Counselor - CASAC-T
New York State Office of Addiction Services And Supports (OASAS)
New York, NY 08.2025
Bachelor of Science - Human Services
SUNY Empire State College
New York, NY05.2015
Skills
- Housing Navigation & NYC Subsidy Programs
- Bio-Psychosocial Assessments
- Crisis Intervention & Conflict Resolution
- Addiction Counseling (CASAC-T) & Relapse Prevention
- Program Compliance & Chart Auditing
- Staff Recruitment, Training & Supervision
- Mandated Reporting & ACS Standards
- CARES System & Case Management Documentation
- Client advocacy
Certification
Additional Training: Trauma-Informed Care, Motivational Interviewing, DHS CARES Documentation Standards, ACS Mandated Reporter
Timeline
Director of Social Services
New Hope Transitional Housing
12.2020 - Current
Case Manager Supervisor
Core Services, Inc
08.2017 - 06.2020
Case Manager / Housing Specialist
Aguila, Inc
04.2014 - 08.2017
Transitional Support Counselor
FEGS – NYC LINC
03.2006 - 04.2014
Senior Youth Organizer
Youth Force
07.1997 - 05.2005
Bachelor of Science - Human Services
SUNY Empire State College
Master of Social Work - Social Work
Yeshiva University, Wurzweiler School of Social Work
Credentialed Alcoholism and Substance Abuse Counselor - CASAC-T
New York State Office of Addiction Services And Supports (OASAS)
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