Tashaina Straw
Milton,Massachusetts
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager
Mab Community Services
Boston, MA
07.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Health Insurance CSR
Automated Health Systems Inc.
Marlboro, MA
01.2023 - 07.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Administrative Assistant
Youth Opportunities Unlimited
Milford, MA
10.2018 - 02.2022
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
Administrative Assistant
South Middlesex Opportunity Council
Framingham, MA
03.2017 - 09.2018
- Completed intake assessment forms and filed clients' charts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of participant care.
- Provided crisis intervention services when needed, effectively deescalating situations and supporting client safety.
Education
High School Diploma -
Morrow High School
Morrow, GANo Degree - Secondary Education
Georgia Perimeter College
Decatur, GASkills
- Conflict Mitigation
- Engaged Listening Skills
- Interpersonal communication
- Adaptability
- Client Support
- Strategic Decision Making
Timeline
Case Manager
Mab Community Services
07.2023 - Current
Health Insurance CSR
Automated Health Systems Inc.
01.2023 - 07.2023
Administrative Assistant
Youth Opportunities Unlimited
10.2018 - 02.2022
Administrative Assistant
South Middlesex Opportunity Council
03.2017 - 09.2018
High School Diploma -
Morrow High School
No Degree - Secondary Education
Georgia Perimeter College