Tashana Phillips
DeLand,FL
Summary
Personable and Results-orientated customer service and sales professional with five years of experience in the field. Polished in responding to constant inquiries, to solve issues promptly while under pressure. Motivated to maintain customer satisfaction with an exceptional customer survey history. Driven and proven successful at surpassing established targets with exceptional organizational capabilities.
Overview
12
12
years of professional experience
Work History
Enrollment Specialist
Daytona State College
05.2023 - Current
- Provide exceptional customer service by promptly addressing prospective student's inquiries and concerns via phone, email, or in-person visits.
- Manage admissions processes for incoming students, collecting and processing necessary documents in a timely and efficient manner.
- Facilitate seamless applicant experiences by coordinating closely with other departments such as financial aid and academic advising to ensure support for prospective students throughout their process.
- Support academic advising efforts by providing essential information on program requirements, transfer credits, and degree process to students.
- Manage accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
Customer Service and Sales Representative
Frontier Communications
08.2016 - 08.2021
- Handled customer inquiries through high volume calls to solve billing and ordering problems
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided superior customer service to retain existing customers and attract future customers, resulting in consistent 95-100% customer satisfaction rating
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Used highly effective selling skills while properly engaging and presenting solutions to customers.
Server Shift Leader
Woodland Towers
06.2012 - 08.2016
- Assigned work tasks and coordinated activities of dining room servers to provide prompt and successful service to residents
- Quickly and clearly communicated dining orders to kitchen staff
- Handled table service and other dining room tasks while providing outstanding service to residents
- Trained new servers and communicated how to increase performance in fast-paced environment while under pressure.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2018
Skills
- Excellent Communication
- De-escalation Techniques
- Product and Service sales
- Calm and Professional Under Pressure
- Time Management
- Customer Service Skills
- Leadership
- Documentation Management
Timeline
Enrollment Specialist
Daytona State College
05.2023 - Current
Customer Service and Sales Representative
Frontier Communications
08.2016 - 08.2021
Server Shift Leader
Woodland Towers
06.2012 - 08.2016
Associate of Arts -
Daytona State College
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