Tashara Patterson

Licensed, dedicated and detail-oriented Pharmacy Technician with 1 year of experience in supporting pharmacists, dispensing medications, and providing excellent customer service. Adept at maintaining accurate records, managing inventory, and ensuring compliance with regulatory guidelines.

Job duties included:

Process and verify prescription orders accurately and efficiently using pharmacy management software.
Assist pharmacists in verifying prescription accuracy, dosage instructions, and drug interactions.
Handle prescription refill requests, prior authorizations, and insurance claims processing.
Collaborate with healthcare providers and insurance companies to resolve prescription issues.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.