Tashara Ponder
Atlanta,GA
Summary
Efficient Medical Front Office Coordinator known for productivity and task completion with precision. Skilled in patient scheduling, medical billing, and record management. Excel at communication, organization, and time management to ensure smooth office operations and positive patient experiences. Committed to maintaining confidentiality and delivering outstanding service in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
Beltline Bariatric and Surgical Group
Atlanta, GA
05.2024 - Current
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Coordinated insurance verification and pre-authorization processes for procedures.
- Greeted patients, answered phones and scheduled appointments.
- Verified patient demographics, insurance information and medical histories.
- Collected payments for services rendered and applied them to appropriate accounts.
Medical Front Office/Referral Coordinator
Gastroenterology Specialists of DeKalb
Decatur, Georgia
06.2021 - 04.2024
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Conducted thorough insurance verifications for accurate billing, and reduced claim denials.
- Obtain prior authorizations for surgical procedures.
Medical Assistant/Receptionist
Children's Medical Group
Atlanta, GA
04.2019 - 06.2021
- Helped patients complete necessary medical forms and documentation.
- Prepared examination rooms and maintained medical supplies for daily operations.
- Managed a multi-line phone system and pleasantly greeted patients.
- Received and routed laboratory results to the correct clinical staff members.
- Collected and verified patient information during check-in processes efficiently.
- Provided assistance to clinicians during exams when needed.
Medical Assistant
Diabetes & Endocrinology Associates
02.2016 - 04.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Front Office Coordinator
Peace Health Family Medical
10.2012 - 02.2016
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
Education
Associate of Science - Certified Surgical Technologist
South College
Atlanta, GA09-2025
Associate of Science - Certified Medical Assistant
Lincoln College of Technology
Marietta, GA06-2017
High School Diploma -
E.C. Goodwin Tech
New Britain, CT06-1999
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Data entry
- Reliable team player
- Procedure assistance
- BLS certification
- Medical billing
- Payment collection
- Insurance authorizations
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Basic Life Support Certification (BLS)
Timeline
Medical Front Office Coordinator
Beltline Bariatric and Surgical Group
05.2024 - Current
Medical Front Office/Referral Coordinator
Gastroenterology Specialists of DeKalb
06.2021 - 04.2024
Medical Assistant/Receptionist
Children's Medical Group
04.2019 - 06.2021
Medical Assistant
Diabetes & Endocrinology Associates
02.2016 - 04.2019
Medical Front Office Coordinator
Peace Health Family Medical
10.2012 - 02.2016
Associate of Science - Certified Surgical Technologist
South College
Associate of Science - Certified Medical Assistant
Lincoln College of Technology
High School Diploma -
E.C. Goodwin Tech
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