Tashara Rhodes
Rochester,NY
Summary
Dynamic Scheduling Coordinator with extensive experience at Unity NICV, excelling in patient scheduling and insurance verification. Proven ability to enhance operational efficiency through effective communication and teamwork. Recognized for training new staff and resolving complex issues, ensuring regulatory compliance and superior patient care. Committed to delivering exceptional service in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Unity NICV
Rochester, NY
04.2023 - Current
- Accurate scheduling of all cardiac outpatient appointments and procedures
- Completes the pre-registration process by collecting accurate patient demographic and insurance information.
- Performs insurance verification using PCEasy, Quicklink, Omnipro, and calls commercial insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
- Interfaces with referring offices for accurate scheduling of procedures and/or pre-testing appointments via telephone and fax.
- Demonstrates the ability to arrange for interpreters for all hearing-impaired patients.
- Demonstrates the ability to organize and prioritize tasks and communications in a highly efficient manner.
- Answers telephone promptly, identifies self, and uses proper telephone etiquette.
- Additional essential functions for surgical services include communicating changes to the surgical schedule in a timely manner to the scheduling supervisor or nurse manager.
- Assesses future schedules one to three weeks out for dropped blocks, room gaps, and reports such to the scheduling supervisor or Nurse Manager.
- Accepts need to float and/or provide assistance to other registration staff.
Senior Access Associate
SCHI-MOB
Rochester, NY
05.2021 - 04.2023
- Provides knowledge, expertise, and guidance to a team of access associates; assists in training new employees; serves as a resource to others in the resolution of complex issues.
- Manage incoming calls and provide necessary information; greet patients and their representatives, and provide direction as needed; schedule patient appointments; interview patients and their representatives to obtain necessary information.
- Complete the registration process for patients and/or their representatives; verify insurance eligibility, coverage, and obtain necessary pre-certifications or authorizations when applicable.
- Collect/process co-payments, deductibles, and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy.
Patient Registration Associate- per diem
Highland Hospital Surgery Center
Rochester, NY
06.2019 - 02.2022
- Completes patient registration.
- Develops and prepares patient charts.
- Readies charts for patients who are having procedures each day.
- Answers the phone, directs physicians, residents, and families.
- Keeps track of the comings and goings of patients and notifies the OR of late arrivals. Monitors the flow moving in and out of the OR to ensure that the patients waiting to go to the OR are kept informed, especially with delays in their case starting.
- Monitors the flow moving in and out of the OR to ensure the patients waiting to go to the OR are kept informed, especially with delays in their case starting.
Senior Unit Secretary/Team Lead
RGH ER
rochester , NY
09.2015 - 05.2021
- Answer telephone/route calls Setting up transportation for Hospital transfers, discharged patients transportation home
- Checking in patients
- Provide administrative support for nurses and physicians Sort and distribute mail & paperwork
- HELPSTAR tickets and report any unit requirements to appropriate department
- Maintain inventory and supply levels for unit Ensure concise, pertinent and complete patient care documentation
- Training onboarding staff/Peer interviews
Teacher Aide
Mary Cariola Children's Center
Rochester , NY
03.2011 - 09.2015
- Assisting the classroom teacher in the day-to-day classroom activities with young adults with developmental disabilities and behavioral challenges.
- Carries out assigned, individualized educational and therapeutic programs both within and outside the classroom setting.
- Assists in creating and maintaining a positive educational atmosphere, including health, medical, and safety concerns of the students.
Education
Bachelor of Science - Health Care Administration
Western Governors University (In progress)
Salt Lake City, UTSkills
- Patient scheduling
- Medical terminology
- Insurance verification
- Office administration
- Effective communication
- Regulatory compliance
- Teamwork and collaboration
Certification
- Professional Life Coach
- Leadership Certificate-Western Governors University
Timeline
Scheduling Coordinator
Unity NICV
04.2023 - Current
Senior Access Associate
SCHI-MOB
05.2021 - 04.2023
Patient Registration Associate- per diem
Highland Hospital Surgery Center
06.2019 - 02.2022
Senior Unit Secretary/Team Lead
RGH ER
09.2015 - 05.2021
Teacher Aide
Mary Cariola Children's Center
03.2011 - 09.2015
Bachelor of Science - Health Care Administration
Western Governors University (In progress)
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