Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tashawna Chandler

Plano,TX

Summary

Compassionate and results-driven healthcare and insurance professional with experience in consumer advocacy, insurance verification, patient care coordination, billing, and dispute resolution. Skilled in researching insurance policies and consumer rights, resolving complex customer concerns, maintaining accurate case documentation, and communicating effectively with patients, providers, and service teams. Known for strong problem-solving, attention to detail, and the ability to advocate for consumers while delivering exceptional service.

Overview

1
1
Language
4
4
years of professional experience

Work History

Patient Care Coordinator

Walmart mail order
Carrollton, Texas
02.2025 - Current
  • Coordinated patient medication orders and ensured timely processing.
  • Communicated with healthcare providers regarding patient needs and services.
  • Assisted patients with enrollment and education on mail order services.
  • Facilitated insurance verification for medication coverage and eligibility.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.

Insurance consumer advocate

Capio Partners
Sherman, Texas
07.2023 - 08.2025
  • Advocated for consumers by addressing disputes with service providers.
  • Researched consumer rights and regulations for effective case handling.
  • Collaborated with team members to develop advocacy strategies and solutions.
  • Maintained accurate records of all investigations, including case notes, correspondence, documents.
  • Prepared reports, summarizing claims for billing review.

Collections Representative

Capio Partners
Sherman, Texas
07.2022 - 07.2024
  • Communicated with clients to establish payment arrangements and resolve outstanding balances.
  • Handled inbound and outbound calls to follow up on overdue accounts promptly.
  • Managed customer accounts, resolving disputes and payment issues efficiently.
  • Utilized collection software to track account statuses and document interactions accurately.
  • Reviewed account notes to ensure compliance with regulations and company standards.

Education

Denton High School
Denton , TX

Skills

  • Insurance verification
  • Billing
  • Healthcare advocacy
  • Customer relationship management
  • Dispute resolution
  • Problem solving
  • Team collaboration
  • Verbal and written communication
  • Customer service
  • Multitasking

Languages

English
Full Professional

Timeline

Patient Care Coordinator

Walmart mail order
02.2025 - Current

Insurance consumer advocate

Capio Partners
07.2023 - 08.2025

Collections Representative

Capio Partners
07.2022 - 07.2024

Denton High School
Tashawna Chandler