TASHAWNA DUCKSWORTH
Milwaukee,WI
Summary
Dynamic healthcare professional focused on customer satisfaction, proficient in managing high call volumes and coordinating complex schedules while addressing sensitive concerns in fast-paced environments. Expertise in de-escalation, multitasking, and data entry, consistently maintaining professionalism under pressure. Eager to leverage exceptional communication and problem-solving abilities in a remote call center or office role to enhance positive patient and customer experiences. Committed to delivering outstanding service and fostering lasting relationships within the healthcare community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Patient Coordinator
Bucks Health Meets Wellness
Milwaukee, Wisconsin
05.2025 - Current
- Collaborated with healthcare providers to streamline patient examination processes and improve overall care delivery.
- De-escalate frustrated patients by actively listening and offering clear solutions.
- Balanced front desk operations with clinical support responsibilities in a fast paced environment.
- Managed 60-100 high-volume inbound and outbound calls , assisting patients with scheduling, inquired, and issue resolution.
- Adapt quickly to frequent policy and workflow changes while maintaining service quality
- Perform check-ins, schedule appointments, complete forms,manage patient accounts and handle patient billing inquiries
- Provide professional customer support while handling sensitive information in compliance with HIPPA regulations.
Medical Assistant
Advocate Aurora Health-West Allis, WI
04.2024 - 04.2025
- Assist with the provision of patient centered care in an outpatient clinic
- Performs various clinical support tasks under clinical supervision within the organizations established scope of practice guidelines to ensure efficient patient flow
- Prepare and room the patients for exams by obtaining vital signs and gathering/documenting/updating pertinent health information such as chief complaint, allergies, and or medications
- Perform laboratory procedures such as wound cultures, specimen collections using principles of aseptic technique and standard precautions/infection control guidelines
- Assist the physician practice provider with procedures and procedures such as pelvic exams, cystoscopies, catheter removals, etc.
- Administer routine medications, under physician orders, which include but are not limited to immunizations, antibiotics, etc
- Provide basic patient instructions on the performance of routine tasks or skills
- Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services
- Communicate with physicians and other members of the health care team to ensure smooth clinic flow and makes adjustments as necessary
- Effectively communicate accurate and timely information with the patient
- Perform basic and advanced clinical support tasks or skills based on the specialty
Dispatcher/Customer Service
Ground Ambulance Service, Inc-Kenosha, WI
10.2022 - 03.2024
- Offered special assistance to persons such as those who are unable to dial or who are in emergency situations
- Operated telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
- Was able to distinguish the need for emergency transportation
- Communicate with multiple departments and EMS personal
- Developed effective solutions for customer service issues
- Directed calls to flight desk as appropriate
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Office Manager
Hearts Of Gold Prenatal Care-Milwaukee, WI
09.2019 - 08.2021
- Prepared and issued work schedules, deadlines, and duty assignments for office staff
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High school diploma -
Transition High School
Milwaukee, WISkills
- Electronic Medical Records (EMR) & CMR Systems
- BLS/CPR
- Scheduling & Coordination
- HIPAA Compliance
- Data Entry & Documentation
- Video Conferencing Tools
- Multi-line Phone Systems/ High Volume Call Handling
- Attention to Detail
- Customer service & Support
Certification
- Certified Medical Assistant
- BLS/CPR
- Customer Service Certification
Timeline
Medical Assistant/ Patient Coordinator
Bucks Health Meets Wellness
05.2025 - Current
Medical Assistant
Advocate Aurora Health-West Allis, WI
04.2024 - 04.2025
Dispatcher/Customer Service
Ground Ambulance Service, Inc-Kenosha, WI
10.2022 - 03.2024
Office Manager
Hearts Of Gold Prenatal Care-Milwaukee, WI
09.2019 - 08.2021
High school diploma -
Transition High School