Tasheena Ellis
Tolleson
Summary
Certified peer support specialist with a degree in social and behavioral sciences, focused on empowering individuals in recovery through empathetic advocacy and person-centered care. Proven ability to leverage lived experience and professional training to foster meaningful, self-directed lives for clients. Committed to enhancing support systems and promoting resilience in diverse populations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AJ's Fine Foods
Scottsdale, AZ
09.2023 - 02.2026
- Established strong customer relationships through attentive service and active listening.
- Resolved customer concerns with empathy and professionalism, ensuring satisfaction.
- Worked collaboratively with team members to create a safe and welcoming environment.
- Maintained accurate inventory while executing daily tasks meticulously.
- Swiftly adapted to changing priorities while juggling multiple responsibilities.
- Ensured adherence to safety and quality standards for customer and staff well-being.
Community Leadership Committee
Terros Behavioral Health
Phoenix, AZ
07.2025 - 09.2025
- Increased participation and accountability by facilitating community meetings and group activities.
- Mentored residents to promote recovery goals alongside positive community engagement.
- Maintained a safe therapeutic residential environment by supporting staff initiatives.
- Resolved resident conflicts through active listening and de-escalation techniques.
- Documented interactions with residents, sharing critical observations with treatment staff.
- Demonstrated healthy coping strategies and communication skills for residents' development.
- Guided residents in accessing necessary resources and navigating treatment services.
- Worked collaboratively with multidisciplinary teams to meet treatment objectives and support well-being.
Line Cook
Hilton Phoenix Airport
Phoenix, AZ
01.2022 - 08.2023
- Trained and mentored new team members, providing guidance and constructive feedback to build confidence.
- Collaborated with diverse teams to achieve shared objectives in a fast-paced setting.
- Maintained composure under pressure while adapting to changing organizational priorities.
- Assisted in planning daily operations to enhance workflow and efficiency.
- Adhered to safety and health protocols, demonstrating accountability and attention to detail.
- Fostered a positive work environment through respect, teamwork, and professionalism.
- Utilized problem-solving skills to address challenges and support smooth operations.
Education
Bachelor's of Social And Behavioral Sciences - Anthropology
University of Arizona
Tucson, AZ05-2025
Skills
- Crisis intervention and de-escalation
- Conflict resolution
- Leadership
- Substance abuse awareness
- Boundary setting
- Goal setting and planning
- Resource referral and navigation
- Documentation and recordkeeping
- Self-advocacy coaching
Certification
- Certified Peer Support Specialist, Scottsdale Recovery Center - June 2026
Timeline
Community Leadership Committee
Terros Behavioral Health
07.2025 - 09.2025
Customer Service Representative
AJ's Fine Foods
09.2023 - 02.2026
Line Cook
Hilton Phoenix Airport
01.2022 - 08.2023
Bachelor's of Social And Behavioral Sciences - Anthropology
University of Arizona