Tasheka Bennett
Northwestern Medicine
Chicago,IL
14
years of professional experience
Patient-focused healthcare professional with 3+ years of patient access experience in specialty, emergency, and community health settings. Experienced in patient advocacy, service recovery, care coordination, Epic EMR, insurance verification, referrals, and high-volume communication. Known for resolving concerns, explaining processes clearly, and connecting patients and families with the right clinical or administrative resources.
Work History
REGISTRATION SPECIALIST - NEUROLOGY
1 Year 5 Months- Support 300+ patients daily across 15 neurology subspecialties while maintaining efficient patient flow and service.
- Serve as a liaison between patients, families, providers, nurses, and administrative teams to address questions and route concerns.
- Coordinate registration, scheduling, referrals, prior authorizations, follow-up visits, and diagnostic testing in Epic.
- Verify insurance and documentation, collect payments, and explain appointment requirements and next steps.
- Train new Patient Service Representatives on Epic workflows, scheduling, registration, and customer service.
REGISTRATION / ADMITTING
1 Year 3 Months- Registered Emergency Department patients and verified demographic, insurance, and required documentation.
- Supported patients and families by answering questions, explaining registration processes, and escalating concerns appropriately.
- Managed high-volume interactions, payments, wait-time concerns, and patient flow with empathy and professionalism.
REGISTRATION SPECIALIST
1 Year- Registered patients, verified insurance eligibility, collected payments, and maintained accurate records.
- Answered multi-line phones, directed patients to services, and helped resolve questions and service concerns.
- Communicated delays and supported a positive, organized patient experience in a busy community health setting.
SECURITY OFFICER
8 Years 10 Months- Maintained a safe environment through incident response, conflict de-escalation, and professional public interaction.
- Documented incidents and responded to medical emergencies, alarms, and security concerns using established procedures.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 10 Months- Assisted passengers with check-in, ticketing, documentation, accommodations, and time-sensitive service concerns.
- Resolved customer issues and coordinated with operational teams to support a smooth passenger experience.
Education
Diploma
Skills
Epic EMR & Documentation
Scheduling & Patient Flow
Insurance Eligibility & Benefits
Referrals & Prior Authorizations
Patient Registration
Provider & Clinical Team Communication
Patient & Family Advocacy
Service Recovery & Complaint Resolution
De-escalation & Conflict Resolution
High-Volume Customer Service
Timeline
REGISTRATION SPECIALIST - NEUROLOGY
Northwestern Medicine
2025.03 - CurrentRead More
REGISTRATION / ADMITTING
Rush Oak Park Hospital - Emergency Department
2023.12 - 2025.03Read More
REGISTRATION SPECIALIST
Lawndale Christian Health Center
2022.12 - 2023.12Read More
SECURITY OFFICER
Allied Universal
2014.02 - 2022.12Read More
CUSTOMER SERVICE REPRESENTATIVE
United Airlines
2012.04 - 2014.02Read More
Austin Career & Business Academy
Diploma
Read More