Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tashelle Coleman

Auburn,WA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Cashier

Chipotle Grill
07.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Store Manager

GNC
05.2022 - 03.2023
  • Responsible for cleanliness of the store, servicing and assisting customers, motivating and training staff, managing the store budget, and inventory organization.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Housekeeper

Hampton by Hilton
09.2021 - 12.2021
  • Cleaning and reporting safety hazards.

Sales Assistant Manager

Rent-A-Center
05.2019 - 09.2020
  • Performed opening and closing duties; managed store in absence of General Manager; assisted credit team with resolving past due accounts; performed store audits; assisted with lease-to-own sales and follow-ups.

Pawn Broker/Sales Associate

Cash America Pawn
03.2018 - 05.2019
  • Assisted with collateral loans, store purchases, customer concerns, and cleanliness while meeting sales goals.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.

CSR - Customer Service Representative

McGee Air Services
06.2018 - 09.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Lead Barista/Cashier

85C Bakery Cafe
02.2017 - 11.2017
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.

Team Leader

Wendy's
06.2016 - 02.2017
  • Managed front-of-house operations including cashiering, dining room cleanliness, and customer service.

Seasonal Sales Associate

Bath & Body Works
11.2015 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Team Member

Taco Bell
07.2015 - 07.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

Mount Rainier High School
DesMoines
06-2018

Skills

  • Customer service
  • Customer assistance
  • Customer service management
  • Microsoft office mastery
  • Teamwork and collaboration
  • Call center experience

Timeline

Cashier

Chipotle Grill
07.2023 - 12.2023

Store Manager

GNC
05.2022 - 03.2023

Housekeeper

Hampton by Hilton
09.2021 - 12.2021

Sales Assistant Manager

Rent-A-Center
05.2019 - 09.2020

CSR - Customer Service Representative

McGee Air Services
06.2018 - 09.2018

Pawn Broker/Sales Associate

Cash America Pawn
03.2018 - 05.2019

Lead Barista/Cashier

85C Bakery Cafe
02.2017 - 11.2017

Team Leader

Wendy's
06.2016 - 02.2017

Seasonal Sales Associate

Bath & Body Works
11.2015 - 12.2016

Team Member

Taco Bell
07.2015 - 07.2016

High School Diploma -

Mount Rainier High School

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