Summary
Work History
Education
Skills
Timeline
pwb
Tashema Wash

Tashema Wash

Lakeland ,Florida

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Customer Service Representative

Empower Retirement
Remote
04 2022 - 02 2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Temperature Screener

Ashley Furniture Warehouse
Tampa,FL
06 2020 - 12 2020
  • Facilitated a smooth transition to new safety measures by providing clear instructions and guidance during the implementation of temperature screening protocols.

Customer Service Representative

Transperfect
Phoenix AZ
08 2019 - 03 2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Alorica
Mesa AZ
05 2018 - 12 2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Chat Support Representative

GC Services
Mesa AZ
01 2017 - 09 2017
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.

Education

Diploma - Business

Morgan Park
06.1993

Skills

  • Order fulfillment
  • Professional telephone demeanor
  • Money handling abilities
  • Receiving support
  • Recordkeeping strengths
  • Complaint resolution

Timeline

Customer Service Representative

Empower Retirement
04 2022 - 02 2024

Temperature Screener

Ashley Furniture Warehouse
06 2020 - 12 2020

Customer Service Representative

Transperfect
08 2019 - 03 2020

Customer Service Representative

Alorica
05 2018 - 12 2018

Chat Support Representative

GC Services
01 2017 - 09 2017

Diploma - Business

Morgan Park

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Tashema Wash