Tashia Pollard
Grand Blanc
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Black Rock Bar And Grill. Proven ability to enhance guest satisfaction through effective menu memorization and suggestive selling. Recognized for cultivating relationships with customers and maintaining high standards in fast-paced dining environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Black Rock Bar And Grill
09.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction.
- Assisted in food preparation and presentation to maintain quality standards.
- Managed order accuracy to ensure timely delivery of meals and beverages.
- Collaborated with team members to streamline service flow during peak hours.
Server
Black Rock Bar And Grill
11.2019 - 08.2024
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Adapted quickly to changing priorities in fast-paced restaurant environment.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Engaged with customers to provide menu recommendations and address inquiries effectively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Server
Spaghetti Warehouse
04.2017 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED -
Fostoria High School
Fostoria, OHBachelor of Arts - Human Services
Ohio University
Athens, Ohio, OH12-2026
Associate of Arts - Social Services
Sinclair Community College
Dayton, OH08-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Suggestive selling
- Tableside etiquette
Timeline
Server
Black Rock Bar And Grill
09.2025 - Current
Server
Black Rock Bar And Grill
11.2019 - 08.2024
Server
Spaghetti Warehouse
04.2017 - 11.2020
GED -
Fostoria High School
Bachelor of Arts - Human Services
Ohio University
Associate of Arts - Social Services
Sinclair Community College