Tashianna Henry
Beacon Specialized Living
Cottage Grove,MN
1
Certification
14
years of professional experience
Dynamic healthcare professional with over 32 years of experience, including 14 years in leadership and program direction roles. Expertise in driving operational excellence and implementing innovative strategies to enhance patient care and organizational efficiency. Proven ability to foster collaborative teams and develop impactful healthcare programs that address the evolving needs of diverse populations. Committed to advancing healthcare initiatives and improving overall outcomes. Eager to leverage extensive industry knowledge, leadership experience, and operational expertise in a new role that aligns with organizational goals.
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.
Experienced with managing program operations and delivering impactful results. Utilizes strong project management and leadership skills to drive success. Track record of effective communication and resource optimization.
Work History
Operation Program Director
1 Year 6 Months- Developed training programs for staff, fostering professional growth and enhancing team capabilities.
- Conducted regular assessments of program policies, ensuring compliance with state regulations and best practices.
- Facilitated community outreach efforts, increasing awareness and participation in human services programs.
- Mentored junior staff, promoting leadership development and knowledge sharing within the organization.
- Communicated regularly with stakeholders, updating on progress to build support for the program.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Operation Program Director
1 Year 3 Months- Oversaw budget management, ensuring effective allocation of resources for optimal program outcomes.
- Collaborated with stakeholders to create strategic partnerships that improved service access and efficiency.
- Implemented performance metrics to evaluate program effectiveness and drive continuous improvement efforts.
- Led program development initiatives to enhance service delivery and align with community needs.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problem solving.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
Interim Program Director
7 Months- Implemented standards of the Minnesota Department of Health and Department of Human Services
- Supervised, scheduled, trained, and evaluated Program Supervisors, enhancing leadership within Lake Owasso Day Services and Crisis Services program.
- Covered residence during administrator's absence by overseeing daily operations and addressing resident needs.
- Assisted Administrator in designing and integrating new program components and services, contributing to program development and innovation.
Program Supervisor
1 Year 3 Months- Participated in the assessment of daily care, program needs and rehabilitative treatment of developmentally disabled residents.
- Organized and coordinated activities, appointments, staff assignments on facility grounds, set priorities and modify assignments as needed to assure that tasks are properly completed.
- Liaised with residents' parents, vocational programs, and community resources to address resident needs and monitor progress.
- Organized and coordinated activities, appointments, and staff assignments on facility grounds, and set priorities to assure task completion.
Program Manager
10 Years- Developed tools and benchmarks that enhanced team performance in residential settings for vulnerable adults
- Collaborated with residential counselors, program directors to identify issues, find appropriate solutions, and provide guidance in accomplishing and achieving goals
- Collaborated with residential counselors, program directors to identify issues, find appropriate solutions, and provide guidance in accomplishing and achieving goals
- Maintained systems that empowered community volunteer staff to fulfill the organization's mission and objectives
- Created tools and benchmarks to improve team performance in residential settings for vulnerable adults
- Maintained structures and systems that enable community volunteer staff members to effectively carry out the mission, goals, and objectives of the organization
Residential Counselor
6 Years 8 Months- Developed personalized treatment plans in collaboration with multidisciplinary teams to address client needs effectively.
- Implemented behavioral interventions to promote positive coping strategies and improve client outcomes.
- Facilitated individual and group counseling sessions to support clients' emotional and psychological development.
- Monitored and documented client progress, ensuring adherence to established care protocols and procedures.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall well-being.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategy.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Collaborated with a a multidisciplinary team to develop comprehensive treatment plans, improving residents' progress.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Implemented behavior modification techniques designed to promote positive change in residents' lives.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Resolved conflicts by performing on-time crisis intervention and enforcing discipline and behavior metrics.
- Served as a liaison between families or guardians of clients when necessary: provided updates about clients' progress or addressing any concerns they may have.
- Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations toward a a treatment plan for success.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supervised team of residential counselors while managing a 24-hour residential facility for adults with mental health disorders.
- Encouraged healthy lifestyle choices among residents by leading educational workshops on topics such as nutrition, exercise, mental health awareness.
- Maintained safe and secure environment by conducting regular safety checks and enforcing house rules.
- Improved residents' daily living skills with hands-on training and consistent routine establishment.
- Coordinated with healthcare providers to ensure comprehensive care, addressing both physical and mental health concerns.
- Ensured compliance with regulatory standards by meticulously documenting all resident interactions and incidents.
Education
Bachelor of Arts - Criminal Justice
Skills
Program Leadership
Program management
Operations Management
Budget management
Staff Development
Leadership development
Team collaboration
Certification
- 245 D Designated Coordinator and Designated Manager
Skills
- Problem-solving aptitude
Timeline
Operation Program Director
Beacon Specialized Living
04.2025 - CurrentRead More
Operation Program Director
Ramsey County Social Services
04.2024 - 07.2025Read More
Interim Program Director
Ramsey County Social Services
09.2023 - 04.2024Read More
Program Supervisor
Ramsey County Social Services
06.2022 - 09.2023Read More
Residential Counselor
Ramsey County Social Services
10.2015 - 06.2022Read More
Program Manager
Phoenix Residence
10.2012 - 10.2022Read More
Century College
Bachelor of Arts from Criminal Justice
Read More