Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TASHIMA ROBINSON

Gulfport,MS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon DSP
01.2023 - 10.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Commercial Truck Driver

HOGAN
04.2022 - 09.2022
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Foreman

Northstar Disaster Recovery Services
09.2016 - 04.2022
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Established clear priorities and production quality standards.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Set and revised production schedules to meet changing demands.
  • Interviewed, hired and trained new workers.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Reservations Agent

Island View Casino Resort
04.2010 - 08.2015
  • Worked closely with front desk to achieve full occupancy of property.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Customer Service Representative

Hardrockbiloxi
08.2006 - 05.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

CNA/PCA

The Boyington Nursing Home
02.2004 - 08.2006
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

High School Diploma -

Gulfport High School
Gulfport, MS
05.2004

Skills

  • Needs Assessment
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Account Management
  • Class A license
  • 40-hr Hazwoper certification
  • Defensive driving course certification
  • CPR certified
  • Bloode Borne Pathogen handling certification
  • Supporting Personal Needs

Certification

Certified Nursing Assistant

Timeline

Delivery Driver

Amazon DSP
01.2023 - 10.2023

Commercial Truck Driver

HOGAN
04.2022 - 09.2022

Foreman

Northstar Disaster Recovery Services
09.2016 - 04.2022

Reservations Agent

Island View Casino Resort
04.2010 - 08.2015

Customer Service Representative

Hardrockbiloxi
08.2006 - 05.2010

CNA/PCA

The Boyington Nursing Home
02.2004 - 08.2006

High School Diploma -

Gulfport High School

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TASHIMA ROBINSON