Tasia Morgan
Indian Trail,NC
Summary
.Successfully completed mentoring course (March 2025)
.Enrolled and completed Classes at eCornell
*Cross Cultural Communication, Persuasion, Building Decks and Reports, Virtual communication.*
Overview
7
7
years of professional experience
Work History
Sales Associate
Spectrum
Monroe, NC
08.2020 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Receptionist Administrator
Deux Amis Med Spa
Chesterfield, VA
12.2019 - 07.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Recruited, supervised, trained employees and developed their skills.
1st Assistant Department Manager
Catos Clothing
Jacksonville
11.2017 - 07.2019
- Established clear expectations for staff performance through regular meetings, goal-setting sessions, and performance evaluations.
- Leveraged knowledge of industry best practices to continuously refine processes within the store''s operations.
- Monitored sales data, identifying trends to optimize inventory levels and product mix.
- Boosted employee morale by recognizing individual achievements, fostering teamwork, and promoting professional development opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated staff performance, providing constructive feedback and coaching to enhance skill sets.
- Contributed to creating strategic plans for department growth and expansion.
Education
Dipolma -
Prince George High School
Prince George, VABusiness Communication
E Cornell
N/aSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Client service
- Sales expertise
- Complex Problem-solving
- Professional demeanor
- Upselling
- Sales training
- Strategic planning
- Inventory tracking
- Policy and procedure adherence
- Sales goals attainment
- Point of sale operation
- Negotiation tactics
- Sales forecasting
- Dispute mediation
- Calm demeanor
- Energetic self-starter
- Written and oral communication skills
Languages
Spanish
Elementary
Timeline
Sales Associate
Spectrum
08.2020 - Current
Receptionist Administrator
Deux Amis Med Spa
12.2019 - 07.2020
1st Assistant Department Manager
Catos Clothing
11.2017 - 07.2019
Dipolma -
Prince George High School
Business Communication
E Cornell