Summary
Overview
Work History
Education
Skills
Languages
Timeline
Websites
Additional Information
Certification
pwb
Taskeen Asif

Taskeen Asif

High point ,NC

Summary

Customer Service professional with experience in order management, sales, and administrative support. Proficient in Salesforce, SAP, CRM systems, Microsoft Office, and Google Drive. Skilled in resolving customer inquiries, managing workflows, and ensuring satisfaction. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

TerminiX
03.2024 - Current
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Customer Service Representative

Wells Fargo
05.2022 - 06.2023
  • Resolved customer inquiries and complaints, ensuring a high level of satisfaction and professionalism.
  • Managed order fulfillment from processing to shipping while maintaining accurate documentation.
  • Collaborated with internal departments to streamline workflows and support issue resolution.

Administration Assistant

Analog Devices
08.2021 - 04.2022
  • Maintained a 5-year inventory database and supported accurate inventory tracking.
  • Handled travel arrangements, scheduling, and official correspondence for staff and executives.
  • Processed and tracked purchase orders, confirmed payments, and prepared shipments.

Project Manager, Client Services

High Bean Llc
03 2019 - 04 2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Education

Diploma -

Trinity High School
06.2020

Skills

  • Customer Service Excellence
  • Sales Support
  • Order Management & Fulfillment
  • Software Proficiency (MS Office, Google Drive, CRM, SAP, Salesforce)
  • Data Management & Analysis
  • Workflow Prioritization
  • Account & Administration Management
  • Lean manufacturing and design
  • Performance Evaluations
  • Procedure development
  • Staff Management
  • Office management
  • Sorting and labeling
  • Technical Support
  • Administrative support
  • Strategic planning
  • Social media knowledge
  • Spreadsheet management
  • Skills development
  • Behavior management
  • Lesson planning
  • Classroom management
  • Multi-line phone talent
  • Program installations
  • Active Listening
  • Decision-Making
  • Teamwork and Collaboration
  • Multitasking Abilities

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

TerminiX
03.2024 - Current

Customer Service Representative

Wells Fargo
05.2022 - 06.2023

Administration Assistant

Analog Devices
08.2021 - 04.2022

Project Manager, Client Services

High Bean Llc
03 2019 - 04 2022

Diploma -

Trinity High School

Additional Information



Assistance teacher

Archdale elementary school 2018

  • Assist the lead teacher in preparing lesson plans and classroom activities.
  • Supervise students in the classroom, during lunch, and on the playground.
  • Help maintain a clean and organized classroom environment.
  • Assist with administrative tasks such as grading papers and taking attendance.
  • Tutor students individually or in small groups to reinforce learning concepts.
  • Collaborate with the teacher and other staff members to support student success.
  • Communicate with parents and guardians regarding student progress and behavior.
  • Assisted school statt with administrative tasks to ensure smooth operation.
  • Provide one-on-one support to students who need extra help.




Community Service:

Volunteer at ICT Greensboro 2024 - pres present

  • Spearheaded and managed monthly food drives, consistently exceeding collection goals and providing essential resources to local community members in need.
  • Coordinated all aspects of the food drive, including planning, promotion, collection, and distribution, ensuring efficient and effective operations.
  • Cultivated strong relationships with local businesses, organizations, and volunteers to maximize participation and support for the food drive initiatives.
  • Directed fundraising initiatives, implementing innovative strategies that significantly boosted financial support for literacy programs and resources.
  • Managed project timelines, budgets, and volunteer teams for both food drives and fundraising events, ensuring seamless coordination and successful outcomes.


Volunteer at international club 2017- 2020

Trinity high school:


  • Managed fundraising activities for the International Club, implementing strategies that increased revenue to support club initiatives and cultural events.
  • Coordinated logistics for fundraising events, including venue selection, marketing, and volunteer scheduling, to maximize participation and impact.
  • Collaborated with club members to plan and execute engaging multicultural events that showcased diverse traditions, music, and art.
  • Ensured the smooth operation of club events by managing guest registration, providing information, and addressing inquiries in a professional manner.
  • Contributed to a positive and inclusive club environment by preparing and serving culturally diverse foods that reflected the club's international focus.
  • Organized and executed multicultural events, promoting cross-cultural understanding and engagement within the community.
  • Professionally greeted and served guests at club events, ensuring a welcoming and inclusive atmosphere for all attendees.
  • Prepared and served traditional foods at club gatherings, sharing culinary traditions and enhancing the cultural experience for members and guests.




Certification

  • Microsoft PowerPoint June 2017
  • Parenting and childhood 2017
  • NAF Certification of Hospitality and Tourism October 2017
  • Culminating Project Presentation December 2017
  • Codecombat certification March 2019