Tasmia Cotton
Fort Worth,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Freedom Park
10.2021 - Current
- Resolved customer complaints through calm, constructive communication
- Delivered guest vehicles smoothly and met diverse needs of valet customers
- Provided punctual, polite valet services to uphold professional standards
- Built positive customer rapport for courteous, friendly and professional service
- Answered guest's questions about property amenities and services
- Logged and documented parked vehicle details for accurate records
- Parked and retrieved 30+ vehicles daily, ensuring efficient and safe handling.
Shift Supervisor
Samsung Electronics
05.2020 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Delivered successful training to more than 50 employees during tenure, educating on successful work processes and productivity strategies
Team Leader
Whataburger
08.2018 - 06.2020
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Evaluated customer needs and feedback to drive product and service improvements
- Collected, arranged, and input information into database system
Education
Currently Enrolled - Engineering
Richland College
Richardson, Tx08.2022
High School Diploma -
Macarthur High School
Irving, TX05.2020
Skills
- Data entry
- Active listening and communicating
- Organization
- Microsoft Office
- Customer Complaint Resolution
- Customer Relationship Management
- Bengali - Fluent
- Credit Card Payment Processing
Languages
Bengali
Native or Bilingual
Timeline
Customer Service Agent
Freedom Park
10.2021 - Current
Shift Supervisor
Samsung Electronics
05.2020 - 06.2022
Team Leader
Whataburger
08.2018 - 06.2020
Currently Enrolled - Engineering
Richland College
High School Diploma -
Macarthur High School
Similar Profiles
Denise DominguezDenise Dominguez
Valet Driver at Freedom ParkValet Driver at Freedom Park
Jonathan TUKUMBANEJonathan TUKUMBANE
Help Desk Technician at Freedom ParkHelp Desk Technician at Freedom Park
Fuad AyeFuad Aye
Valet Dispatcher at Freedom ParkValet Dispatcher at Freedom Park