Tasneem Kassim
El Paso,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at Spirit Halloween Super Store, leveraging outstanding communication skills and a commitment to service excellence. Expert in cash handling and problem-solving, adept at fostering client relationships and multitasking in fast-paced environments. Achieved significant improvements in customer engagement through effective teamwork and collaboration.
Just very motivated to make the best out my workplace while keeping it positive and professionally fun while getting the job done.
Overview
3
3
years of professional experience
Work History
Sales Associate
Spirit Halloween Super Store
El Paso, TX
08.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Dog Groomer
Canine Grooming Resort
El Paso, TX
02.2022 - 01.2023
- (To be noted this was a volunteer job)
- I’m Skillfully managed difficult pets using patience and expert handling techniques, ensuring an stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Education
High School Diploma -
Harmony Science Academy - El Paso, TX
El Paso, TXSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Store Opening and Closing
- Customer Needs Assessment
- Retail Store Operations
- Communication skills
- Multitasking
Languages
Arabic
Native or Bilingual
Timeline
Sales Associate
Spirit Halloween Super Store
08.2024 - 09.2024
Dog Groomer
Canine Grooming Resort
02.2022 - 01.2023
High School Diploma -
Harmony Science Academy - El Paso, TX