Megan Schiller
Coal City ,IL
Summary
Dynamic and compassionate healthcare professional with extensive experience in patient care and pharmacy operations. Skilled in workflow optimization and problem-solving, with a proven track record of enhancing patient satisfaction and streamlining pharmacy efficiency. Demonstrates strong team collaboration and a deep understanding of healthcare regulations, contributing to improved patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Jewels Osco
Morris, IL
07.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Managed opening and closing duties for pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
Emergency Room Technician
Silver Cross Hospital
New Lenox, IL
01.2023 - 03.2024
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Disinfected tools, equipment and surfaces between patients.
- Quickly responded to codes and cardiac monitor alarms.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Took and recorded patients' vital signs, documenting in medical charts.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
Server
Texas Roadhouse
Joliet, IL
12.2021 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Patient Care Technician
Riverside Medical Center, Inc.
Kankakee, IL
04.2022 - 01.2023
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Teacher's Assistant
Step By Step, Inc.
Coal City, IL
11.2021 - 04.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
CNA
Morris Hospital And Healthcare Centers
Morris, IL
01.2021 - 11.2021
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
CNA
Willow Falls Senior Living Community
07.2020 - 01.2021
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Warehouse Worker
Amazon
Crest Hill, IL
03.2020 - 07.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
CNA
Arcadia Care
Morris, IL
03.2018 - 03.2020
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Crew Member
Wendy’s
Morris, IL
02.2017 - 03.2018
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Coal City High School
Coal City, IL05.2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Healthcare regulations
- Pharmacology
- Creative thinking
Certification
Certified Nurse assistant
Certified pharmacy technician
CPR certified
Timeline
Pharmacy Technician
Jewels Osco
07.2023 - Current
Emergency Room Technician
Silver Cross Hospital
01.2023 - 03.2024
Patient Care Technician
Riverside Medical Center, Inc.
04.2022 - 01.2023
Server
Texas Roadhouse
12.2021 - 04.2023
Teacher's Assistant
Step By Step, Inc.
11.2021 - 04.2022
CNA
Morris Hospital And Healthcare Centers
01.2021 - 11.2021
CNA
Willow Falls Senior Living Community
07.2020 - 01.2021
Warehouse Worker
Amazon
03.2020 - 07.2020
CNA
Arcadia Care
03.2018 - 03.2020
Crew Member
Wendy’s
02.2017 - 03.2018
High School Diploma -
Coal City High School