Tateeana Ibarra

• Processed customer orders using company-specific software systems.
• Resolved customer inquiries and complaints through effective communication techniques.
• Collaborated with team members to improve service delivery and efficiency.
• Maintained accurate records of customer interactions and transactions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Tracked orders from start to finish to ensure timely delivery of goods or services.

• Fuel operated forklift certified
• Enhanced customer satisfaction by addressing and resolving site service issues promptly and professionally.
• Streamlined on-site operations for improved efficiency by implementing effective time management strategies.
• Maintained a safe working environment by following safety protocols and conducting regular site inspections.
• Increased client retention with timely communication and excellent problem-solving skills.
• Optimized inventory management by accurately tracking tools, equipment, and materials at job sites.
• Inspect machine parts
• Able to transfer information from paper to data base system keeping clear data of the part’s movements inside of the plant as well as shipping out to partner and outside vendors for repair
• Daily in person and email communication with vendors

• Improved workplace safety by conducting regular inspections and identifying potential hazards.
• Contributed to a reduction in accidents by implementing new safety protocols and procedures.
• Collaborated with management to develop and enforce safety policies, promoting a culture of workplace safety.

• Enhanced warehouse efficiency by streamlining inbound processes and coordinating with cross-functional teams.
• Reduced order processing time by implementing effective communication channels and prioritizing tasks.
• Optimized team performance by providing clear guidance and training.
• Attended to my paper, desk duties as well as willingly helping my teammates on the floor as needed
• Pushed and lifted my teammates up daily
• Clear communication with my supervisor
• Always looking for ways to connect with my teammates

Receiving

• Certified Squeeze driver
• Experience with a RF
• Expedited product replenishment by efficiently unloading delivery trucks, sorting and receiving merchandise.
• Able to read a BOL from partner and outside vendors in regards to how much product should be shipped and received on each PO
• Able to push product out in a timely manner with accuracy

Stocking

• Certified Reach driver
• Able to safely transfer items from receiving docks to all different levels of rack locations

• Minimum experience with a battery operated hand pallet jack
• Minimum experience building pallets
• Experienced wrapping pallets
• Maintained a clean working area
• Experience locking in and releasing trailers to dock

Decanter

• Basic computer skills
• Able to operate a scanner
• Able to transfer product of up to 50 pounds by hand
• Able to unpack and pack according to tech order without damage to product

Picker

• Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
• Worked fast to meet assigned daily picking quotas.
• Assisted in reducing product damage through careful handling of items during the picking process.

• Offered caring companionship and emotional support.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided grooming and mobility assistance to support daily living needs.