Tatenga Z Williams
Jacksonville,Florida
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Maximus
Jacksonville, FL
01.2024 - Current
- Addressed student loan queries to enhance customer satisfaction and support financial literacy.
- Oversaw implementation of loan forgiveness initiatives to enhance client financial well-being. Collaborated with stakeholders to streamline application procedures for loan forgiveness programs. Developed strategies to improve awareness and access to loan forgiveness options.
- Facilitated payment transactions to ensure seamless customer experiences.
Teacher
All About Gods Children Academy
Jacksonville, FL
12.2022 - 12.2024
- Oversaw daily activities for children aged 1 year, fostering a safe and nurturing environment. Developed and implemented age-appropriate programs to enhance cognitive and social skills. Coordinated with families to ensure holistic development and well-being of each child.
- Designed and delivered shape-focused curriculum to enhance student understanding.
- Led initiatives to develop cohesive color strategies across multiple projects. Oversaw the integration of color theory into design processes to enhance visual impact. Collaborated with stakeholders to align color choices with brand identity.
- Utilized quantitative analysis to support strategic initiatives and enhance operational efficiency.
- Developed and refined vocabulary to convey ideas clearly and succinctly in various contexts.
- Monitored and maintained a secure atmosphere for children to promote healthy development.
HR Administrative Assistant
Restaurant Depo
Jacksonville, FL
01.2021 - 10.2022
- Executed accurate data entry processes to ensure information integrity.
- Organized and maintained filing systems for efficient document retrieval.
- Assisted in organizing and managing paperwork for various projects. Supported team members in maintaining accurate records and documentation. Contributed to the timely completion of administrative tasks.
- Processed payroll for employees accurately and on time. Assisted in resolving payroll discrepancies and inquiries. Supported compliance with payroll regulations and policies.
Caregiver
Concierge Care
Jacksonville, FL
05.2017 - 12.2020
- Engaged with patients to assess needs and provide support.
- Assisted in feeding animals according to established schedules. Supported maintenance of clean feeding areas to promote animal health. Collaborated with team members to ensure timely delivery of feed supplies.
- Managed clothing inventory and distribution processes.
- Executed change management strategies to enhance organizational efficiency.
- Organized and managed daily life activities to enhance personal efficiency.
Environmental Services
Mayo Clinic
Jacksonville, FL
06.2015 - 04.2017
- Oversaw room cleaning operations by greeting patients and explaining housekeeping responsibilities. Fostered a cooperative environment by seeking patient consent before initiating cleaning tasks. Enhanced patient experience through courteous interactions and efficient room maintenance.
- Performed floor scrubbing to enhance facility appearance and ensure a safe environment.
- Engaged with patients upon arrival to provide assistance and support during their visit.
- Maintained high standards of hygiene and presentation by efficiently making beds in guest rooms.
Education
High School Diploma -
William M. Raines High School
Jacksonville, Florida01.2014
Skills
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Utilized active listening skills to accurately assess and address client needs and concerns
- Employed critical thinking techniques to assess situations, identify challenges, and propose strategic recommendations
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
Certification
- CNA Certification
- CPR License
- BLS License
Timeline
CSR - Customer Service Representative
Maximus
01.2024 - Current
Teacher
All About Gods Children Academy
12.2022 - 12.2024
HR Administrative Assistant
Restaurant Depo
01.2021 - 10.2022
Caregiver
Concierge Care
05.2017 - 12.2020
Environmental Services
Mayo Clinic
06.2015 - 04.2017
High School Diploma -
William M. Raines High School