Tateyana Hurlbert
Raleigh,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective multitasking and exceptional communication. Skilled in training new staff and implementing best practices, fostering a welcoming environment while maintaining organizational excellence.
Overview
9
9
years of professional experience
Work History
Hostess
The Cheesecake Factory
07.2019 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Coach
Champions In Motion
05.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Enhanced team performance by developing and implementing effective coaching strategies.
Hostess/Server
Yard House
01.2016 - 05.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate Of Arts -
Wake Technical Community College
Raleigh, NCSkills
- Customer service
- Effective multitasking
- Exceptional communication
- Organizational skills
Timeline
Hostess
The Cheesecake Factory
07.2019 - Current
Coach
Champions In Motion
05.2019 - Current
Hostess/Server
Yard House
01.2016 - 05.2019
Associate Of Arts -
Wake Technical Community College
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