Tatiana Billups
Houston
Summary
Dynamic professional with expertise in team leadership and complex problem-solving. Proven ability to manage daily operations, optimize workflows, and enhance customer satisfaction through effective decision-making and staff training.
Overview
8
8
years of professional experience
Work History
Manger
Starbucks
Houston, TX
03.2025 - Current
- Managed daily operations to ensure a high standard of customer service.
- Collaborated with partners to optimize workflow efficiency and productivity.
- Resolved customer complaints promptly to uphold brand reputation and satisfaction.
- Accomplished multiple tasks within established timeframes.
- Trained new staff in company policies, beverage preparation, and customer interaction techniques.
- Assisted in inventory management to maintain stock levels and reduce waste.
Medical Scribe
Village Medical Centers
Spring, TX
05.2022 - 03.2025
- Documented patient encounters and medical histories accurately to support clinical decision-making.
- Assisted physicians with documentation, ensuring compliance with regulatory standards and efficiency in workflow.
- Streamlined electronic health record (EHR) processes to enhance data accuracy and retrieval speed.
- Coordinated communication between healthcare providers and patients, improving information flow and patient satisfaction.
- Reviewed medical charts for completeness, contributing to quality assurance initiatives within practice operations.
Certified Pharmacy Technician
CVS Pharmacy
Spring, TX
01.2018 - 03.2023
- Processed prescription orders accurately and efficiently to meet patient needs.
- Managed inventory levels, ensuring availability of medications and supplies.
- Assisted pharmacists in preparing and dispensing medications per established protocols.
- Educated patients on proper medication usage and potential side effects.
- Trained new pharmacy technicians on operational procedures and software systems.
- Implemented workflow improvements that enhanced service delivery speed and accuracy.
Education
Bachelor of Science - BIology
Norfolk State University
Norfolk, VA12-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Operations management
- Relationship building
Languages
Spanish
Timeline
Manger
Starbucks
03.2025 - Current
Medical Scribe
Village Medical Centers
05.2022 - 03.2025
Certified Pharmacy Technician
CVS Pharmacy
01.2018 - 03.2023
Bachelor of Science - BIology
Norfolk State University