TATIANA COLLINS
Health Information Manager
Charleston ,SC
Summary
Experienced Health Information Manager with a proven track record in accurate and secure patient data management. Adept at implementing electronic medical record (EMR) systems, ensuring regulatory compliance, and conducting data analysis to optimize healthcare operations and improve patient outcomes.
Overview
5
5
years of professional experience
Work History
MEMBER ADVOCATE LEAD
Premier Inc.
04.2023 - Current
- Review claim submissions
- Assist with necessary communication between hospital, admission and clinic teammates
- Determining policy coverage and claim amounts
- Identify problem accounts and escalate as appropriate
- Enter details into computer systems and managed database of information
- Act as an advocate for patients, advocating for their needs and rights
- Train new employees on best practices, resulting in improved customer experience
HEALTH INFORMATION MANAGER
White Oak Management, Inc.
12.2021 - 04.2023
- Received, monitored and processed requests for patient health information in
accordance with company and facility policies and procedures - Produced monthly reports using advanced Excel spreadsheet functions
- Consistent application of medical privacy regulations to guard against unauthorized disclosure
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government
- Followed up with patients about medical and healthcare processes
Ensured compliance with health and safety regulations, resulting in successful health inspections - Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
CUSTOMER SERVICE REPRESENTATIVE
Benefitfocus
02.2020 - 02.2021
- Served as first point of contact for customers over phone and email
- Provided accurate timeframe for issue resolution
- Created and maintained detailed database to develop promotional sales.
- Participated in team meetings and training sessions to stay informed about product updates and changes
HEALTH INFORMATION SPECIALIST
Ciox Healthcare
02.2020 - 12.2020
- Consistent application of medical privacy regulations to guard against unauthorized disclosure
- Acted in a lead role with staff regarding general questions and assists with new hire training and developmental training
- Participated in committees to discuss electronic health records and methods to improve overall workflows
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Directed and assisted pulling and procurement of medical files according to established procedures.
Education
Master of Science - Public Health
LIBERTY UNIVERSITY
01.2019
Bachelor of Science - Health Services
NORFOLK STATE UNIVERSITY
01.2016
Skills
- Electronic Health Records Systems
- Health Information Systems (HIS)
- Medicare / Medicaid Compliance
- Legal Compliance
- Medicare Knowledge
- Benefits Verifications
- Insurance Authorizations
- Review claim submissions
Timeline
MEMBER ADVOCATE LEAD
Premier Inc.
04.2023 - Current
HEALTH INFORMATION MANAGER
White Oak Management, Inc.
12.2021 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
Benefitfocus
02.2020 - 02.2021
HEALTH INFORMATION SPECIALIST
Ciox Healthcare
02.2020 - 12.2020
Master of Science - Public Health
LIBERTY UNIVERSITY
Bachelor of Science - Health Services
NORFOLK STATE UNIVERSITY
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