Tatiana Gittens
Valrico
Summary
Results-driven Administrative Professional with over 5 years of experience in data entry, customer service, and case management. Supports organizational operations through accurate documentation and client support while enhancing workflow efficiency. Leverages strong technical skills to manage sensitive information and meet deadlines, contributing effectively to HR and customer service initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Citrus Endodontics
Tampa
01.2026 - Current
- Assisted patients with insurance verification and financial arrangements to ensure coverage and promote financial transparency.
- Coordinated patient appointments and managed scheduling to enhance patient access and reduce wait times.
- Communicated with dental professionals to ensure seamless patient flow.
- Maintained accurate records of all patient care activities in electronic health record systems to support quality patient care and compliance.
Case Manager
Gulf Coast Jewish Family & Community Services
Tampa
03.2022 - 01.2026
- Delivered comprehensive case management and individualized job development support to enhance client employability
- Developed individualized service plans in collaboration with clients and families.
- Facilitated access to community resources and support services, improving client well-being and resource utilization
- Coordinate referrals to internal and external support programs
- Track and report employment progress using agency systems and databases
- Maintain strict confidentiality in line with HIPAA and DCF guidelines
- Complete annual compliance and security training requirements
Verification Specialist / Administrative Assistant
ScreeningOne
Tampa
07.2021 - 03.2022
- Verified employment, education, licenses, and references for background screenings
- Ensured compliance with verification standards and timelines
- Supported administrative team with clerical tasks and recordkeeping
Data Entry Clerk (Contract)
MetLife
Tampa
11.2020 - 04.2021
- Processed time-off requests to ensure compliance with benefits eligibility
- Entered and maintained sensitive data in internal systems to support accurate record-keeping
- Collaborated remotely in fast-paced, deadline-driven environment to meet project timelines
Poll Worker Specialist
Hillsborough County Supervisor of Elections
Tampa
09.2020 - 11.2020
- Liaised between poll workers and training department to ensure effective communication and support
- Managed high volumes of inbound/outbound calls to address poll worker inquiries and assist with needs
- Troubleshot online training and LMS access to enhance user experience for poll workers
Customer Service Representative
24-7 Intouch
St. Petersburg
07.2019 - 12.2019
- Handled 30+ daily customer inquiries on billing, account setup, and troubleshooting to resolve issues efficiently
- Delivered technical assistance and account guidance in high-volume call center, ensuring customer satisfaction and problem resolution
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries and issues efficiently and effectively.
- Utilized CRM software to track customer interactions and feedback.
Education
Bachelor of Science - Business & Human Resources
University of South Florida
TampaHigh School Diploma -
Durant High School
Plant CitySkills
- Human Resources
- Customer Service
- Client Relations
- Administrative Support
- Scheduling
- ATS
- HRIS Systems
- LMS
- Microsoft Office Suite
- SharePoint
- Data Entry Systems
- Time Management
- Organization
- Windows OS
Certification
Driver's License, 07/01/25
Timeline
Patient Care Coordinator
Citrus Endodontics
01.2026 - Current
Case Manager
Gulf Coast Jewish Family & Community Services
03.2022 - 01.2026
Verification Specialist / Administrative Assistant
ScreeningOne
07.2021 - 03.2022
Data Entry Clerk (Contract)
MetLife
11.2020 - 04.2021
Poll Worker Specialist
Hillsborough County Supervisor of Elections
09.2020 - 11.2020
Customer Service Representative
24-7 Intouch
07.2019 - 12.2019
Bachelor of Science - Business & Human Resources
University of South Florida
High School Diploma -
Durant High School