TATIANA KURGUZKINA
Brooklyn,NY
Summary
Highly-focused and creative manager with huge experience in Telecom and HoReCa (FMCG). Adept at working simultaneously on multiple accounts with the highest professional accuracy. Able to function well independently or as part of management team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Entry Analyst
NetCost Market
12.2023 - Current
- Extracting data from primary and secondary sources using automated tools POWER BI and Tableau; Removing corrupted data and fixing coding errors and related problems; Developing and maintaining databases, and data systems - reorganizing data in a readable format; Performing analysis to assess the quality and meaning of data , provide detailed analysis of all process data and proposing the plan of action in order to work with the data; Filter Data by reviewing reports and performance indicators to identify and correct code problems; Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets could be helpful for the diagnosis and prediction; Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time; Analyzing local, national, and global trends that impact both the organization and the industry; Preparing reports for the management stating trends, patterns, and predictions using relevant data; Preparing final reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
Head of Business Development
Briskly
Moscow, Russia
10.2021 - 01.2024
- Negotiated contracts with vendors for optimal pricing, improving profit margins across the organization.
- Expanded company presence in new markets by identifying opportunities and establishing partnerships.
- Optimized internal processes for greater efficiency, streamlining workflows and reducing costs.
- Collaborated with other departments to ensure seamless execution of company initiatives.
- Increased revenue by developing and implementing strategic business development plans.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Implemented systems and procedures to increase sales.
Chief Executive Officer
Mitico Puelo Lodge
Los Lagos, Chile
09.2022 - 02.2023
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Maintained P&L and shouldered corporate fiscal responsibility.
Sales and Marketing Representative
Villasenor Wines
Los Lagos, Chile
11.2021 - 02.2023
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Conducted market research to identify customer needs and preferences.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Identified and developed key operations and influencer relationships within targeted districts.
- Negotiated prices, terms of sales and service agreements.
Chief Executive Officer
Uvenco
Moscow, Russia
05.2020 - 11.2020
- Managing the brand development and marketing activities of the own brand program Self.; Supporting account team in the development of sales; Increasing business connectivity with customers: creating & improving loyalty programs & best customer service (CJM, up-sale feat
- Cross-sale).
Head of Sales and Service
MGTS
04.2016 - 05.2020
- Maintaining sales & service data and voice services to B2C customers in retail stores (TV, Internet, Sim-cards and etc.); Solving non-standard issues and claims of customers; Managing team of sales-managers (hiring, training, controlling the performance), approximately 120 per
- Customer churn management (hiring candidates with special skills, training, setting KPI`s for them, changing operational processes and etc.); Supplying stores according to the changing policy.
Director of Project Management
CRM'Design
01.2016 - 04.2016
- Responsible for project 'Development of CRM - system for Tele2'; Team management- app
- 25 per.
Project Manager
MTS
05.2013 - 12.2015
- Analysis of effectiveness of MTS Contact Centers and searching variants to reduce costs without loosing quality of the operation; Relocation of back-office management MTS retail to Nizhniy Novgorod (quality project); 'Voice recognition': implementation to MTS IT structure; 'Voice call back': optimise costs and boost customer satisfaction; 'Service for MTS VIP-customers': organization, relocation & support; 'Fee-paying IVR'
Education
General Educational Development -
self-prepared
New York, NY12.2023
Master's degree in Economics -
Financial University
12.2018
Master's degree in Foreign language education -
Moscow Pedagogical State University
07.2006
College Degree in Music Education -
Jazz music college
07.2000
Skills
- Call center management (3 years)
- Telemarketing (7 years)
- Retail sales (4 years)
- Data analytics (7 years)
- Project management (7 years)
- Strategic planning
- Marketing
- Customer relationship management
- Sales
- Business development
- CRM software
- Salesforce
- Tableau
- Power BI
Certification
- Driver's License, 06/01/23, Present, Driver licence of New York State
- High school Equivalency diploma by University of the State of New York, 01/01/24, Present, GED Certificate, #1059696, January 2024
Personal Information
Title: Data analyst
Awards
- Grant of Academy of Leadership by MTS (Russia), 10/01/15, My team has won the grant to visit Israel to explore venture business and new IT-projects. The professional trip was about a week. We have visited ECI Telecom, Golan Telecom, Viber, Jerusalem Venture Partners and etc.
- Grant of Academy of Leadership by MTS (Russia), 12/01/18, My team project was about financial education for children. We have won the first prize to visit Minsk, Belarus, where we have improved the skills of programming.
Publications
Our customers and their feedbacks about us - os the main value of MGTS, https://www.youtube.com/results?search_query=%D1%82%D0%B0%D1%82%D1%8C%D1%8F%D0%BD%D0%B0+%D0%BA%D1%83%D1%80%D0%B3%D1%83%D0%B7%D0%BA%D0%B8%D0%BD%D0%B0+%D0%BC%D0%B3%D1%82%D1%81, 09/01/17
Timeline
Data Entry Analyst
NetCost Market
12.2023 - Current
Chief Executive Officer
Mitico Puelo Lodge
09.2022 - 02.2023
Sales and Marketing Representative
Villasenor Wines
11.2021 - 02.2023
Head of Business Development
Briskly
10.2021 - 01.2024
Chief Executive Officer
Uvenco
05.2020 - 11.2020
Head of Sales and Service
MGTS
04.2016 - 05.2020
Director of Project Management
CRM'Design
01.2016 - 04.2016
Project Manager
MTS
05.2013 - 12.2015
General Educational Development -
self-prepared
Master's degree in Economics -
Financial University
Master's degree in Foreign language education -
Moscow Pedagogical State University
College Degree in Music Education -
Jazz music college