TATIANA LOWRIE
Las Vegas,NV
Summary
Experienced Customer Service Representative delivering exceptional support and resolving customer inquiries. Skilled in communication and problem-solving, leading to increased customer satisfaction and loyalty. Committed to team performance by sharing knowledge and implementing best practices in service operations.
Overview
4
4
years of professional experience
Work History
MEMBER SERVICES SPECIALIST
My Total Benefits
12.2024 - Current
- Remote
- Facilitated member engagement with Medicaid flex card services.
CUSTOMER SUPPORT & LOGISTICS SPECIALIST
PARS
02.2024 - 01.2025
- Communicates via phone and email with customers, warehouse personnel, freight carriers, and all involved parties, providing excellent customer service Notifies appropriate personnel of orders and confirms with customers
- Communicate timely by email, telephone and CRM with PARS staff, ICs and escalating issues to management as appropriate
- Update CRM activities and notes promptly, maintaining accurate data after each telephone call and email
- Schedule and coordinate appointments
CUSTOMER SERVICE REPRESENTATIVE
Hasbro
09.2023 - 12.2023
- Pulse
- Handled a steady stream of customer calls, assisting with approximately 10 calls in queue per minute
- Responded to approximately 20 emails per day
- Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual
ROADSIDE, AGENT
07.2021 - 07.2023
- AAA
- Handled approximately 60-70 inbound calls per shift
- Followed through on all critical inter-departmental escalations to increase customer
Education
Bachelor - Criminal Justice
University of Phoenix
Tempe, AZTimeline
MEMBER SERVICES SPECIALIST
My Total Benefits
12.2024 - Current
CUSTOMER SUPPORT & LOGISTICS SPECIALIST
PARS
02.2024 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
Hasbro
09.2023 - 12.2023
ROADSIDE, AGENT
07.2021 - 07.2023
Bachelor - Criminal Justice
University of Phoenix
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