Tatiana Martin
Fort Lauderdale
Summary
Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
NFC Amenity
02.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Childcare Teacher
In His Hands Family Learning Center
08.2018 - 02.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
Patient Care Technician
Tallahassee Memorial Hospital
12.2022 - 08.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Call Center Representative
Teleperformance USA
03.2020 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Health Science -
Florida Agricultural And Mechanical University
Tallahassee, FL08.2023
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Patient Observation
- Vital signs monitoring
- Patient Services
- Problem-solving skills
- Customer Support
- Data Entry
- Verbal and written communication
Certification
Basic life support
Timeline
Concierge
NFC Amenity
02.2024 - Current
Patient Care Technician
Tallahassee Memorial Hospital
12.2022 - 08.2023
Call Center Representative
Teleperformance USA
03.2020 - 01.2021
Childcare Teacher
In His Hands Family Learning Center
08.2018 - 02.2024
Bachelor of Health Science -
Florida Agricultural And Mechanical University