Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatiana Martin

Fort Lauderdale

Summary

Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Concierge

NFC Amenity
02.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Childcare Teacher

In His Hands Family Learning Center
08.2018 - 02.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Patient Care Technician

Tallahassee Memorial Hospital
12.2022 - 08.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Call Center Representative

Teleperformance USA
03.2020 - 01.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor of Health Science -

Florida Agricultural And Mechanical University
Tallahassee, FL
08.2023

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Patient Observation
  • Vital signs monitoring
  • Patient Services
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Verbal and written communication

Certification

Basic life support

Timeline

Concierge

NFC Amenity
02.2024 - Current

Patient Care Technician

Tallahassee Memorial Hospital
12.2022 - 08.2023

Call Center Representative

Teleperformance USA
03.2020 - 01.2021

Childcare Teacher

In His Hands Family Learning Center
08.2018 - 02.2024

Bachelor of Health Science -

Florida Agricultural And Mechanical University

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Tatiana Martin