Tatiana Martino
Instacart/Go Puff/Amazon Flex
Brooklyn
1
Certification
4
years of professional experience
I am a customer service driven professional with experience in problem solving and clear communication. I have proven my ability to boost guest experiences while managing high pressure situations. I’m skilled in cash handling and organization, consistently maintaining operational needs and customer satisfaction.
I’m also skilled in makeup application, skincare analysis, and product recommendations. I’m very big on team collaboration and adapting to different needs.
Work History
Grocery Delivery Driver
1 Year 3 Months- Picked up grocery and convenience orders through delivery app, following route instructions and customer notes.
- Verified item accuracy, substitutions, and special requests before loading orders for delivery.
- Maintained food safety standards while handling refrigerated, frozen, and prepared items.
- Communicated clearly with customers regarding order updates, substitutions, and delivery timing.
Ticket Agent
2 Years 3 Months- Assisted passengers with check-in, boarding passes, and itinerary changes using reservation systems.
- Verified travel documents, IDs, and ticket details to ensure compliance with airline requirements.
- Processed baggage check-in, fee collection, and special handling requests with accuracy.
- Resolved customer inquiries regarding flight status, gate changes, and travel disruptions.
Hostess/Barista
6 Months- Greeted guests promptly, creating welcoming first impression and setting professional dining experience.
- Managed reservations and waitlist using seating plan to optimize table flow.
- Seated parties according to dining room capacity, balancing guest needs and server sections.
- Answered phone inquiries, confirmed bookings, and communicated special requests to front-of-house team.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Attention to detail
Cash handling
Sales and upselling
Makeup application
Certification
The Makeup Academy NYC: Beauty & Bridal Program
Timeline
Grocery Delivery Driver
Instacart/Go Puff/Amazon Flex
07.2025 - CurrentRead More
Ticket Agent
Delta Airlines
04.2023 - 07.2025Read More
Hostess/Barista
The Palm Restaurant
08.2022 - 02.2023Read More
John Carroll High School
High School Diploma
Read More