Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatiana Muniz

Waxahachie,US

Summary

Dynamic Claims Manager at Drive Casa LLC with expertise in claims analysis and a proven track record of enhancing customer satisfaction through efficient claims processing. Skilled in team management and quality assurance, I successfully reduced claim disputes while mentoring staff to achieve operational excellence. Committed to continuous improvement and effective communication.

Overview

8
8
years of professional experience

Work History

Claims Manager

Drive Casa LLC
12.2022 - Current
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
  • Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
  • Improved claims processing efficiency by implementing streamlined workflow procedures.
  • Developed training materials to ensure consistent handling of claims across the department.
  • Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
  • Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
  • Determined proper course of action for claims processing.
  • Manage up to 25 calls and up to 10 scheduled appointments daily to gather information to initiate claims process.
  • Analyzed claims data, identifying trends and areas for improvement in processes and policies.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Examined claims forms and other records to determine insurance coverage.

Office Administrative Assistant

Swagerty Auto Group
08.2020 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.

Repossession Specialist

Tricolor Auto Group
02.2018 - 08.2020
  • Collaborated with law enforcement to ensure safe and legal repossessions, minimizing risk for all parties involved.
  • Assisted in streamlining internal workflow processes to improve interdepartmental communication and collaboration among teams working towards common goals.
  • Optimized route planning for field agents, maximizing the number of successful repossessions per day.
  • Provided valuable support to other departments by sharing expertise on asset valuation, liquidation processes, and debtor negotiations.
  • Maintained up-to-date knowledge of industry trends and best practices, enabling effective adjustments to company strategies as needed.
  • Improved client satisfaction with thorough and prompt communication regarding repossessed assets.
  • Implemented new software solutions that increased operational efficiency within the department, leading to faster case resolutions for clients.
  • Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
  • Increased overall recovery rates by developing a strong network of informants and utilizing technology-based location tools effectively.
  • Built strong relationships with clients through consistent communication about account status updates and progress reports on recoveries made.
  • Enhanced team performance through continuous training on best practices in the repossession industry.
  • Collaborated closely with skip tracing specialists to locate hard-to-find debtors, resulting in higher recovery rates over time.
  • Streamlined repossession processes for increased efficiency in asset recovery operations.
  • Minimized company liability by adhering strictly to state and federal regulations during all aspects of the repossession process.

Education

Associate of Arts -

Universidad Interamericana De Arecibo
Arecibo PR.

Skills

  • Claims analysis
  • Policy interpretation
  • Claims investigation and research
  • Investigation techniques
  • Team motivation
  • Planning and organization
  • Claims processing
  • Team management
  • Quality assurance
  • Teamwork and collaboration
  • Customer service
  • Decision-making skills
  • Self motivation

Languages

English
Spanish

Timeline

Claims Manager

Drive Casa LLC
12.2022 - Current

Office Administrative Assistant

Swagerty Auto Group
08.2020 - 12.2022

Repossession Specialist

Tricolor Auto Group
02.2018 - 08.2020

Associate of Arts -

Universidad Interamericana De Arecibo

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Tatiana Muniz