Tatiana Ronquillo
Lake Worth,FL
Summary
Accomplished Operations Manager with a proven track record at Wet Kisses, enhancing team performance and customer satisfaction through exceptional service and relationship management. Skilled in supply chain operations and sales techniques, achieving significant improvements in order accuracy and guest engagement. Demonstrates a strong work ethic and superior multitasking abilities.
Overview
7
7
years of professional experience
Work History
Server
Yolk Boca Raton
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Duffy's
01.2021 - 01.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Operations Manager
Wet Kisses
07.2018 - 12.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Ice Cream Server
Carvel Ice Cream Store
07.2017 - 09.2017
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
No Degree - Interior Design
Palm Beach State College
Lake Worth, FLNo Degree - Master Aesthetician
Boca Beauty Academy
Boca Raton, FL06.2019
High School Diploma -
Park Vista Community High School
Lake Worth, FL06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Sales expertise
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Quality Control
- Performance Improvement
- Suggestive Selling
- Guest Relations Management
- Relationship Management
Languages
Spanish
Professional Working
Timeline
Server
Yolk Boca Raton
01.2022 - Current
Server
Duffy's
01.2021 - 01.2022
Operations Manager
Wet Kisses
07.2018 - 12.2020
Ice Cream Server
Carvel Ice Cream Store
07.2017 - 09.2017
No Degree - Interior Design
Palm Beach State College
No Degree - Master Aesthetician
Boca Beauty Academy
High School Diploma -
Park Vista Community High School
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