Tatianna Melendez-Hendryx
Seffner
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
07.2022 - Current
- Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Drive customer loyalty by looking for alternatives to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Serve as a liaison between customer and manufacturer, as well as between customer and freight carrier.
- Resolved customer inquiries through effective communication and product knowledge.
- Collaborated with team members to address complex customer issues efficiently.
- Provided feedback to management on operational challenges and suggested actionable solutions.
Travel Advisor
The Auto Club Group
07.2021 - 05.2022
- Sold travel packages in all product categories, to include the preparation of complex itineraries with a mix of products.
- Completed travel reservations and advised clients regarding documentation requirements.
- Receive and resolve related customer concerns.
- Assisted non members in acquiring AAA Memberships while educating on the benefits and amenities provided to them while being a member.
- Actively solicit and promoted new travel business, incentives, and promotions.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
Account Expert
T-Mobile USA
02.2017 - 02.2021
- Assisted customers in the local community as well as nationwide regarding their accounts.
- Guided customers through complex account issues, ensuring timely resolution and satisfaction.
- Provided billing breakdowns and corrections for customers.
- Stayed current on all systems and products to grow skills and maintain proficiency.
- Sold products and services to existing and new customers to assist in further improving their cellular experience.
- Analyzed customer needs to recommend tailored solutions, enhancing overall account management experience.
Equipment Service Specialist
Coca-Cola Refreshments
01.2015 - 02.2017
- Assisted Coca Cola customers/consumers on an inbound call basis.
- Responsible for submitting service requests for existing Coca Cola vendors.
- Maintained contact with vendors on follow up basis to ensure work request was completed.
- Maintained 100% overall quality from February to May 2016.
- Collaborated with cross-functional teams to enhance product knowledge and drive sales initiatives.
Education
Associate of Science - Nursing
Hillsborough Community College
Tampa, FL10-2027
Associate of Arts - General Studies
Hillsborough Community College
Tampa, FL05-2025
High School Diploma -
Thomas Jefferson Highschool
Tampa, FL05-2009
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Account management
- Appointment scheduling
- Hospitality and accommodation
- Customer relations
- Calm under pressure
- Issue and complaint resolution
- Microsoft office
- De-escalation techniques
Certification
- BLS Provider, American Heart Association (2025-2027)
Timeline
Customer Service Associate
Home Depot
07.2022 - Current
Travel Advisor
The Auto Club Group
07.2021 - 05.2022
Account Expert
T-Mobile USA
02.2017 - 02.2021
Equipment Service Specialist
Coca-Cola Refreshments
01.2015 - 02.2017
Associate of Science - Nursing
Hillsborough Community College
Associate of Arts - General Studies
Hillsborough Community College
High School Diploma -
Thomas Jefferson Highschool
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