Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tatianna Rivera

Allentown,Pennsylvania

Summary

Dynamic professional with proven expertise in customer service and package handling, notably at FedEx. Excelled in team collaboration and problem resolution, achieving high customer satisfaction and efficiency. Skilled in quality assurance and safety regulations, consistently exceeding performance expectations without compromising quality. Demonstrates exceptional product knowledge and de-escalation techniques, fostering positive outcomes and workplace safety.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Wawa
03.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.

Package Handler

FedEx
08.2021 - 09.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Maintained clean, orderly work environment free of hazards.


Education

Associate of Applied Science - Construction Management

Northampton Community College
Bethlehem, PA
05.2025

High School Diploma -

Liberty High School
Bethlehem, PA
06.2018

Skills

Customer Service

Customer Support

Problem Resolution

Team Collaboration

Customer Complaint Resolution

Quality Assurance

Safety Regulations

Teamwork and Collaboration

Calm Under Pressure

Product and service knowledge

De-Escalation Techniques

Additional Information

I am currently in school for construction management, working towards my associate degree at my community college. I understand that I lack direct experience in this field, but I bring a strong work ethic, adaptability, and relevant skills. In my previous and current roles at FedEx and Wawa, I quickly learned new tasks and successfully excelled at any task given at hand. These experiences have prepared me to tackle new challenges and excel in diverse environments. I am highly motivated to apply my skills and enthusiasm to contribute effectively to your team. I seek to gain knowledge and experience in my profession to make connections, network, and begin my career in construction.

Timeline

Package Handler

FedEx
08.2021 - 09.2022

Customer Service Associate

Wawa
03.2017 - Current

Associate of Applied Science - Construction Management

Northampton Community College

High School Diploma -

Liberty High School
Tatianna Rivera