Dynamic professional with proven expertise in customer service and package handling, notably at FedEx. Excelled in team collaboration and problem resolution, achieving high customer satisfaction and efficiency. Skilled in quality assurance and safety regulations, consistently exceeding performance expectations without compromising quality. Demonstrates exceptional product knowledge and de-escalation techniques, fostering positive outcomes and workplace safety.
Customer Service
Customer Support
Problem Resolution
Team Collaboration
Customer Complaint Resolution
Quality Assurance
Safety Regulations
Teamwork and Collaboration
Calm Under Pressure
Product and service knowledge
De-Escalation Techniques
I am currently in school for construction management, working towards my associate degree at my community college. I understand that I lack direct experience in this field, but I bring a strong work ethic, adaptability, and relevant skills. In my previous and current roles at FedEx and Wawa, I quickly learned new tasks and successfully excelled at any task given at hand. These experiences have prepared me to tackle new challenges and excel in diverse environments. I am highly motivated to apply my skills and enthusiasm to contribute effectively to your team. I seek to gain knowledge and experience in my profession to make connections, network, and begin my career in construction.