Tatum Hojnacke
Frederick,MD
Summary
Effective Student committed to learning, developing skills in Psychology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
Work History
Hostess
Showroom Frederick
Frederick, MD
12.2022 - 01.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Accurately recorded customer information into reservation system.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Resolved any customer complaints or issues quickly and professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered customer questions about hours, seating, and menu information.
Internship Student
Walkersville Elementary School
Walkersville, MD
08.2022 - 05.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Established open communication and positive relationships with students, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Baker
Crumbl Cookies
Frederick, MD
02.2022 - 12.2022
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Received orders from customers and fulfilled them accurately.
- Organized ingredients and supplies for baking tasks.
- Prepared doughs, batters, fillings, icings and other bakery items according to recipes.
- Operated ovens, mixers, grinders and other equipment to bake goods.
- Maintained a clean work environment throughout shift including sanitizing surfaces and washing dishes.
- Monitored temperatures of ovens, freezers, refrigerators and other equipment on a regular basis.
- Assisted in training new team members in bakery operations.
- Weighed out ingredients for recipes according to standards set by management team.
- Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift.
Education
Psychology
University of Maryland - College Park
College Park, MD05.2027
Walkersville High School
Walkersville, MD05.2023
Skills
- Guest Engagement
- Complaint Handling
- Customer Service
- Event Planning
- Positive and Professional
- Cleaning and Sanitation
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Hospitality service expertise
- Effective Multitasking
- Job shadowing
- Problem-solving skills
- Classroom Management
- Relationship Building
- Oral communication
- Activity Planning
Accomplishments
- National Honors Society
- National English Honors Society
Affiliations
- FVBC Club Volleyball
- National Honors Society
- National English Honors Society
- University of Maryland- College of Behavioral & Social Sciences
- National Kappa Delta Sorority
Timeline
Hostess
Showroom Frederick
12.2022 - 01.2024
Internship Student
Walkersville Elementary School
08.2022 - 05.2023
Baker
Crumbl Cookies
02.2022 - 12.2022
Psychology
University of Maryland - College Park
Walkersville High School