Tatyana Erickson
Aurora,CO
Summary
A strong leader and communicator, I excel in relationship building and issue resolution, evidenced by my experience at Quest Diagnostics. Skilled in employee development and safety standards compliance, I have successfully collaborated with our team, improved job satisfaction, and ensured smooth transitions with new clients. My expertise includes strategic problem-solving and fostering staff-client relationships, significantly enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Southeast Group Lead
Quest Diagnostics
9397 Crown Crest Blvd # 200, Parker, CO 80138
11.2021 - Current
- Successfully filled the role of supervisor for 3 months while she was out on maternity leave.
- Effectively communicated with multiple departments, such as: Sales, Laboratory, Problem Resolution, IT, Billing, and Logistics to resolve issues as they arise.
- Assisted workforce management with scheduling conflicts / issues.
- Highly skilled at TNP investigation and follow-up coaching.
- Proficient at setup & opening of new sites, onboarding new employees and making sure transition is smooth and trouble free.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Developed and maintained courteous and effective staff - client working relationships.
- Used problem-solving and issue-resolution skills to promptly and successfully address patient / client problems.
- Skilled at working independently and collaboratively in a team environment as well as having a proven ability to learn quickly and adapt to new situations.
PSR III Float
Quest Diagnostics
9397 Crown Crest Blvd # 200, Parker, CO 80138
04.2019 - 11.2021
- Deep understanding of all Quest Diagnostics policies and procedures.
- Always put patients first while creating trust and confidence with our customers / clients.
- Coordinated with group lead & supervisor on any safety concerns or process improvements at each of the sites.
- Highly skilled at venipuncture including pediatric and hard stick patients.
- Possessed thorough understanding of operations at all sites and reliably provided coverage as needed. Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Phlebotomy Certification - Phlebotomy
Arapahoe Community College
Littleton, CO11-2003
Bachelor of Science - Nursing
Pushkinskoe Med School
Moscow, Russia05-1996
Skills
- Quanum, MS Office, QLS, Optimaxx
- Workforce Central / Schedule coordination
- Verbal and written communication
- Relationship building
- Issue resolution
- Group and individual instruction
- Employee training
- Complaint handling
- Teamwork and communication
- Safety standards compliance
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Southeast Group Lead
Quest Diagnostics
11.2021 - Current
PSR III Float
Quest Diagnostics
04.2019 - 11.2021
Phlebotomy Certification - Phlebotomy
Arapahoe Community College
Bachelor of Science - Nursing
Pushkinskoe Med School