Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatyana Erickson

Aurora,CO

Summary

A strong leader and communicator, I excel in relationship building and issue resolution, evidenced by my experience at Quest Diagnostics. Skilled in employee development and safety standards compliance, I have successfully collaborated with our team, improved job satisfaction, and ensured smooth transitions with new clients. My expertise includes strategic problem-solving and fostering staff-client relationships, significantly enhancing operational efficiency.

Overview

6
6
years of professional experience

Work History

Southeast Group Lead

Quest Diagnostics
11.2021 - Current
  • Successfully filled the role of supervisor for 3 months while she was out on maternity leave.
  • Effectively communicated with multiple departments, such as: Sales, Laboratory, Problem Resolution, IT, Billing, and Logistics to resolve issues as they arise.
  • Assisted workforce management with scheduling conflicts / issues.
  • Highly skilled at TNP investigation and follow-up coaching.
  • Proficient at setup & opening of new sites, onboarding new employees and making sure transition is smooth and trouble free.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Developed and maintained courteous and effective staff - client working relationships.
  • Used problem-solving and issue-resolution skills to promptly and successfully address patient / client problems.
  • Skilled at working independently and collaboratively in a team environment as well as having a proven ability to learn quickly and adapt to new situations.


PSR III Float

Quest Diagnostics
04.2019 - 11.2021
  • Deep understanding of all Quest Diagnostics policies and procedures.
  • Always put patients first while creating trust and confidence with our customers / clients.
  • Coordinated with group lead & supervisor on any safety concerns or process improvements at each of the sites.
  • Highly skilled at venipuncture including pediatric and hard stick patients.
  • Possessed thorough understanding of operations at all sites and reliably provided coverage as needed. Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Phlebotomy Certification - Phlebotomy

Arapahoe Community College
Littleton, CO
11-2003

Bachelor of Science - Nursing

Pushkinskoe Med School
Moscow, Russia
05-1996

Skills

  • Quanum, MS Office, QLS, Optimaxx
  • Workforce Central / Schedule coordination
  • Verbal and written communication
  • Relationship building
  • Issue resolution
  • Group and individual instruction
  • Employee training
  • Complaint handling
  • Teamwork and communication
  • Safety standards compliance

Languages

English
Full Professional
Russian
Native or Bilingual

Timeline

Southeast Group Lead

Quest Diagnostics
11.2021 - Current

PSR III Float

Quest Diagnostics
04.2019 - 11.2021

Phlebotomy Certification - Phlebotomy

Arapahoe Community College

Bachelor of Science - Nursing

Pushkinskoe Med School

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Tatyana Erickson