Tatyana Gonzalez
Allentown,PA
Summary
Forward thinking manager with comprehensive experience implementing new processes, managing and planning innovations. Bringing outstanding problem solving and abilities paired with in-depth knowledge of policies are procedures. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track of enforcing best practices on fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Get insured PA
Allentown, PA
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Ensured that proper follow up was completed after each interaction with a customer.
Paraprofessional
General Healthcare Resources education
Allentown, PA
04.2024 - 08.2024
- Provided behavior management and academic support to students in a collaborative classroom setting
- Collaborated with teachers and support staff to develop and modify instructional materials to accommodate students’ learning styles
- Facilitated small group instruction to support students with special needs in mastering academic content
- Utilized technology and educational resources to enhance student engagement and learning outcomes
Ramp duty manager
Airport terminal services
Orlando, FL
03.2023 - 06.2023
- Skilled in resolving conflicts and addressing customer concerns in a fast-paced airport environment
- Experienced in implementing safety protocols and following regulatory guidelines to maintain a secure ramp area
- Proven track record of achieving on-time departures and arrivals by optimizing ramp operations and resources
- Demonstrated ability to lead and supervise a team of ramp agents to ensure efficient and safe aircraft operations
- Proficient in coordinating ground handling activities, including aircraft marshalling, baggage handling, and refueling
Ramp Manager
WFS: Pinnacle logistics
Allentown, PA
04.2020 - 10.2022
- Multiple Promotions within company including Administrative Manager and operations manager
- Oversaw daily ramp operations, including aircraft loading, unloading, marshalling, and gate coordination
- Developed and implemented training programs to ensure regulatory compliance and improve team performance
- Led a team of50 ramp agents in the efficient and safe operation of ground handling services for aircraft
- Conducted regular inspections of equipment and facilities to maintain high standards of safety and cleanliness
Ramp supervisor Load planner
Lehigh Northampton Airport Authority
Allentown, PA
11.2017 - 04.2020
- Company bought out by Pinnacle logistics
- Implemented and enforced ramp procedures and guidelines to meet regulatory requirements and uphold company standards
- Supervised a team of ramp agents to ensure efficient and safe loading and unloading of aircraft
- Monitored and maintained compliance with all industry regulations and company policies related to aircraft loading operations
Education
High school Diploma -
Louis E Dieruff
Allentown, PA06.2016
Skills
- Time management
- Team leadership
- Problem solving
- Detail-orientated
- Safety procedures
Timeline
Customer Service Representative
Get insured PA
08.2024 - Current
Paraprofessional
General Healthcare Resources education
04.2024 - 08.2024
Ramp duty manager
Airport terminal services
03.2023 - 06.2023
Ramp Manager
WFS: Pinnacle logistics
04.2020 - 10.2022
Ramp supervisor Load planner
Lehigh Northampton Airport Authority
11.2017 - 04.2020
High school Diploma -
Louis E Dieruff