Tatyana Holmes
Oakland,CA
Summary
Professional desk services expert with significant experience in customer relations and administrative support. Known for strong focus on team collaboration and adapting to changing needs. Skilled in managing front desk operations, handling inquiries, and providing exceptional service. Reliable and results-driven, consistently ensuring smooth operations and client satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
La Voute By Adrienne Houghton
01.2021 - Current
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Software Technician
Zoox
11.2019 - 02.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in the successful rollout of major software updates by providing user feedback during beta testing phases.
- Established strong working relationships with clients through consistent follow-ups on resolved issues and proactive assistance where needed.
Bartender
Lemon Drop
10.2023 - 03.2024
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending, waitstaff, and managerial roles when necessary to maintain smooth operations during peak hours.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
El Cerrito High School
El Cerrito 06-2015
Skills
- Administrative skills
- File management
- Exceptional communication
- Document preparation
Timeline
Bartender
Lemon Drop
10.2023 - 03.2024
Customer Service Representative
La Voute By Adrienne Houghton
01.2021 - Current
Software Technician
Zoox
11.2019 - 02.2023
High School Diploma -
El Cerrito High School
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