Tatyana Soukchareun
ALBUQUERQUE,NM
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Sales associate
Windsor Fashions
Albuquerque, NM
04.2026 - Current
- Assisted customers in selecting fashion items based on personal style preferences.
- Processed transactions accurately using point-of-sale systems during busy sales periods.
- Collaborated with team members to ensure efficient restocking of merchandise on the sales floor.
- Educated customers on current promotions and loyalty programs to enhance shopping experience.
- Handled customer inquiries and resolved issues to promote satisfaction and repeat business.
- Participated in team meetings to discuss sales strategies and improve customer engagement techniques.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
Ice Cream Scooper
Swanky scoop
Woodinville
03.2022 - 07.2023
- Served customers by scooping ice cream and preparing sundaes.
- Maintained cleanliness of work area and equipment throughout shifts.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions and processed payments accurately at the register.
- Provided excellent customer service by addressing inquiries and special requests.
- Participated in training new staff on proper scooping techniques and safety protocols.
- Created appealing ice cream displays to enhance customer experience in-store.
- Served and scooped ice cream, following sizing specifications.
- Greeted customers in a friendly manner and provided excellent customer service.
- Answered customer questions about flavors or menu items in a knowledgeable manner.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Seasonal Associate
World Market
Woodinville, Washington
10.2021 - 02.2022
- Assisted customers with product selections and inquiries.
- Managed merchandise displays to enhance store presentation.
- Operated cash register and processed customer transactions efficiently.
- Restocked shelves and organized inventory for optimal accessibility.
- Collaborated with team members to maintain a clean shopping environment.
- Participated in training sessions to learn product knowledge and sales techniques.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Collaborated with other departments to ensure successful product launches.
- Maintained positive working relationship with fellow staff and management.
Starbucks
Barista, Starbucks
Redmond, Washington
03.2021 - 10.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Arts - Architectural Design
University of New Mexico
Albuquerque, NM 08.2023 - 08.2026
Woodinville High School
Woodinville, WashingtonSkills
- Customer service
- Visual merchandising
- Attention to detail
- Product promotion
- Cleanliness maintenance
- Team collaboration
- Time management
- Problem solving
- Task prioritization
- Guest relations
- Sales training
- Listening skills
Timeline
Sales associate
Windsor Fashions
04.2026 - Current
Bachelor of Arts - Architectural Design
University of New Mexico
08.2023 - 08.2026
Ice Cream Scooper
Swanky scoop
03.2022 - 07.2023
Seasonal Associate
World Market
10.2021 - 02.2022
Starbucks
Barista, Starbucks
03.2021 - 10.2021
Woodinville High School