Tatyana Mize
Jordan,MN
Summary
Proven achiever with a solid background as a Hairstylist at Great Clips, where I built a loyal clientele through exceptional customer service and advanced hair styling techniques. Skilled in client consultation and relationship management, I excel in fast-paced environments, consistently enhancing customer satisfaction and loyalty. Licensed Cosmetologist with adeptness in payment processing and a quick learning ability, ready to deliver outstanding results.
Overview
11
11
years of professional experience
Work History
Hairstylist
Great Clips
Burnsville, MN
05.2016 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Customer Service Representative
Advanced Wireless Communications
Lakeville, MN
11.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Sales Associate
Holiday Gas Station
Savage, MN
09.2013 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Cosmetology License - Cosmetology Education
Regency Beauty Institute
Burnsville, MN11.2015
Diploma -
Prior Lake High School
Savage, MN06.2013
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Customer Consultation
- Relationship building and management
- Advanced communication skills
- State Licensed Cosmetologist
- Cash Register Operation
- Payment Processing
Timeline
Customer Service Representative
Advanced Wireless Communications
11.2020 - 01.2023
Hairstylist
Great Clips
05.2016 - Current
Sales Associate
Holiday Gas Station
09.2013 - 10.2014
Cosmetology License - Cosmetology Education
Regency Beauty Institute
Diploma -
Prior Lake High School